NetXMS Support Forum

Hi there,

I have my NetXms server installed on a Windows W2k8 Std R2 X64.
I noticed that all Internal DCI's that only the NXServer provides are all "Unsupported".
Other DCI's like NetXms Agent DCI's are fine.

I'm debugging the NXAgent installed on this server but no errors.
If I manually "Activate" the Internal DCI's, they immediately come back to unsupported.

Here's the startup Debug of my NXClient from this Server


C:\NetXMS\bin>nxagentd.exe -c "C:\NetXMS\etc\nxagentd.conf" -D 9
[03-Jul-2015 18:37:14.835] Additional configs was loaded from C:\nxagentd.conf.d
[03-Jul-2015 18:37:14.836] Debug level set to 9
[03-Jul-2015 18:37:14.837] Data directory: C:\
[03-Jul-2015 18:37:14.840] Subagent API initialized
[03-Jul-2015 18:37:14.841] Validating ciphers
[03-Jul-2015 18:37:15.017]    AES-256 enabled
[03-Jul-2015 18:37:15.018]    Blowfish-256 enabled
[03-Jul-2015 18:37:15.019]    IDEA enabled
[03-Jul-2015 18:37:15.020]    3DES enabled
[03-Jul-2015 18:37:15.020]    AES-128 enabled
[03-Jul-2015 18:37:15.021]    Blowfish-128 enabled
[03-Jul-2015 18:37:15.022] Crypto library initialized
[03-Jul-2015 18:37:15.027] Subagent "WINNT.NSM" loaded successfully
[03-Jul-2015 18:37:15.027] Debug callback set for DB library
[03-Jul-2015 18:37:15.028] Subagent "dbquery.nsm" loaded successfully
[03-Jul-2015 18:37:15.029] Subagent "ecs.nsm" loaded successfully
[03-Jul-2015 18:37:15.030] FILEMGR: subagent initialized
[03-Jul-2015 18:37:15.031] Subagent "filemgr.nsm" loaded successfully
[03-Jul-2015 18:37:15.033] Subagent "logwatch.nsm" loaded successfully
[03-Jul-2015 18:37:15.035] cURL version: libcurl/7.35.0 WinSSL
[03-Jul-2015 18:37:15.036] Supported protocols: dict file ftp ftps gopher http https imap imaps ldap pop3 pop3s rtsp smt
p smtps telnet tftp
[03-Jul-2015 18:37:15.037] Subagent "netsvc.nsm" loaded successfully
[03-Jul-2015 18:37:15.038] Subagent "ping.nsm" loaded successfully
[03-Jul-2015 18:37:15.043] Subagent "portcheck.nsm" loaded successfully
[03-Jul-2015 18:37:15.045] Subagent "ups.nsm" loaded successfully
[03-Jul-2015 18:37:15.046] Subagent "WinNT" already loaded from module "WINNT.NSM"
[03-Jul-2015 18:37:15.513] WinPerf: "\Memory\Free & Zero Page List Bytes" is supported
[03-Jul-2015 18:37:16.517] Subagent "winperf.nsm" loaded successfully
[03-Jul-2015 18:37:16.518] WINPERF: CollectorThread_A waiting for set change
[03-Jul-2015 18:37:16.518] WINPERF: CollectorThread_B waiting for set change
[03-Jul-2015 18:37:16.519] WINPERF: CollectorThread_C waiting for set change
[03-Jul-2015 18:37:16.520] Subagent "wmi.nsm" loaded successfully
[03-Jul-2015 18:37:16.521] WINPERF: CollectorThread_A: set changed
[03-Jul-2015 18:37:16.522] Subagent "UPS" already loaded from module "ups.nsm"
[03-Jul-2015 18:37:16.523] WINPERF: CollectorThread_A: Counter "\System\Processor Queue Length" added to query
[03-Jul-2015 18:37:16.524] WINPERF: CollectorThread_A: Counter "\System\Processor Queue Length" added to query
[03-Jul-2015 18:37:16.524] WINPERF: CollectorThread_A: Counter "\System\Processor Queue Length" added to query
[03-Jul-2015 18:37:16.525] WINPERF: CollectorThread_A: Counter "\Processor(_Total)\% Processor Time" added to query
[03-Jul-2015 18:37:16.526] WINPERF: CollectorThread_A: Counter "\Processor(_Total)\% Processor Time" added to query
[03-Jul-2015 18:37:16.527] WINPERF: CollectorThread_A: Counter "\Processor(_Total)\% Processor Time" added to query
[03-Jul-2015 18:37:16.527] WINPERF: CollectorThread_A: Counter "\PhysicalDisk(_Total)\Avg. Disk Queue Length" added to q
uery
[03-Jul-2015 18:37:16.529] WINPERF: CollectorThread_A: Counter "\PhysicalDisk(_Total)\% Disk Time" added to query
[03-Jul-2015 18:37:16.530] WINPERF: CollectorThread_A: Counter "\Processor(0)\% Processor Time" added to query
[03-Jul-2015 18:37:16.530] WINPERF: CollectorThread_A: Counter "\Processor(0)\% Processor Time" added to query
[03-Jul-2015 18:37:16.531] WINPERF: CollectorThread_A: Counter "\Processor(0)\% Processor Time" added to query
[03-Jul-2015 18:37:16.532] WINPERF: CollectorThread_A: Counter "\Processor(1)\% Processor Time" added to query
[03-Jul-2015 18:37:16.533] WINPERF: CollectorThread_A: Counter "\Processor(1)\% Processor Time" added to query
[03-Jul-2015 18:37:16.533] WINPERF: CollectorThread_A: Counter "\Processor(1)\% Processor Time" added to query
[03-Jul-2015 18:37:16.534] WINPERF: CollectorThread_A entered data collection loop
[03-Jul-2015 18:37:17.524] External parameters providers poller thread will not start
[03-Jul-2015 18:37:17.525] Trying to bind on 0.0.0.0:4700
[03-Jul-2015 18:37:17.526] PushConnector: named pipe created, waiting for connection
[03-Jul-2015 18:37:17.527] StorageDiscoveryConnector: named pipe created, waiting for connection
[03-Jul-2015 18:37:17.527] Trying to bind on 127.0.0.1:28180
[03-Jul-2015 18:37:17.528] Trying to bind on [::]:4700
[03-Jul-2015 18:37:17.529] Session agent connector listening on port 28180
[03-Jul-2015 18:37:17.530] Listening on socket 0.0.0.0:4700
[03-Jul-2015 18:37:17.530] Listening on socket [::]:4700
[03-Jul-2015 18:37:18.525] NetXMS Agent started
Agent running. Press ESC to shutdown.
[03-Jul-2015 18:37:34.996] Incoming connection from 10.11.1.25
[03-Jul-2015 18:37:35.001] Connection from 10.11.1.25 accepted


Does someone recomends other troubleshooting steps ?
I'm a little bit lost because I don't know where those Internal DCI's come from or are handled....

Thanks in advance.

Luiz Camilo

That means that netxms thinks this node it not running server anymore.
Have you changed IP address of the server recently?

Hi Alex,

No, I haven't changed the IP, but I've changed this object to a new Zone ID 7.
I changed it back to zone ID 0 ( default ) but no success.
Is there a way to fix it ? I imagine that this will require some database manual edits, but if you give me some directions, I can do the rest.

Thank you !