NetXMS Support Forum

I have a remote node that I need to monitor.
Unfortunately I am unable to ping the node due to firewall restrictions at the remote site.
I have seen this option (in the title) on the Polling page of the node properties, and i'm hoping that this will make the server try and connect over port 4700 instead of pinging it until it shows as available.
However if I check the box, the server will just assume the node is always down and not even try to connect.

Does anyone have any ideas?

Hi,

We have quite a few systems with ICMP polling disabled and only SNMP or Agent enabled.
The only time I have seen the behaviour you describe is when the server can't reach the agent.
Have you confirmed that the server can contact the node on port 4700?

Cheers