NetXMS Support Forum

I'm getting "EVENT LOG SUBSCRIBE FAILED" as return value for LogWatch.Parser.Status()

What can be the issue? I currently don't have access to the log of the agent 

Regards,
Marco

Hi,

there is no way to determine exact cause without access to agent log. In agent log you will find record started with text "LogWatch: Unable to open event log". Btw, if you can edit agent's config from console, you can enable file manager subagent and download agent's log file.

Best regards,
Victor

Quote from: Victor Kirhenshtein on January 05, 2017, 07:29:30 PM
Hi,

there is no way to determine exact cause without access to agent log. In agent log you will find record started with text "LogWatch: Unable to open event log". Btw, if you can edit agent's config from console, you can enable file manager subagent and download agent's log file.

Best regards,
Victor

Unfortunately no access even for the config file (agent is configured to reply only to "Servers"), I'll ask for a copy of the log file to analyze it. Thank you.
Regards,

Marco

Quote from: Marco Incalcaterra on January 06, 2017, 08:19:04 AM

Quote from: Victor Kirhenshtein on January 05, 2017, 07:29:30 PM
Hi,

there is no way to determine exact cause without access to agent log. In agent log you will find record started with text "LogWatch: Unable to open event log". Btw, if you can edit agent's config from console, you can enable file manager subagent and download agent's log file.

Best regards,
Victor

Unfortunately no access even for the config file (agent is configured to reply only to "Servers"), I'll ask for a copy of the log file to analyze it. Thank you.
Regards,

Marco

Problem solved, just for future reference: it is a virtual machine with automatic deployment, the specific Event Log monitored (custom) was not yet created when the agent started. Just changed the post deployment step to create the custom Event Log before starting the agent.

Regards,
Marco