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Author Topic: [Solved] No mail is sent when "Deactivation event" occurs  (Read 362 times)

Markus Moos

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[Solved] No mail is sent when "Deactivation event" occurs
« on: June 06, 2018, 04:19:02 pm »

Hello together,

i'm testing NetXMS 2.6 (Windows based) - the first steps are very positive  :)

But i wonder why there is no mail when a "deactivation event" occurs.
Mail is only arriving in my Mailbox when an "activation event" occurs.

In my case in want to check diskspace on server.
When treshhold value is reached, i get an e-mail in my mailbox, so far so good.
But when diskspace is good again, then there will be no mail.

What am i missing?
What can i do?

Thanks in advance...

Markus


« Last Edit: June 13, 2018, 02:08:40 pm by Markus Moos »
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Tursiops

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Re: No mail is sent when "Deactivation event" occurs
« Reply #1 on: June 07, 2018, 04:24:48 pm »

Hi,

The Event Processing Policy determines what happens with any event (including "deactivation events").
Check your EPP and see if you have a policy that handles deactivation threshold events and if it is configured to send an email.
If not, you can configure/assign an action to do so (maybe have a look at the policy that handles the "activation event" for an example).

Cheers
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Markus Moos

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Re: No mail is sent when "Deactivation event" occurs
« Reply #2 on: June 13, 2018, 02:08:10 pm »

Hello together,

sometimes it' s better to wait a few days and then try again  ;)
After checking the EPP again, i could solve the problem:
there was a wrong "server action" entry - my fault...

br,
Markus
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