Additional input field type - list

Started by paul, July 15, 2019, 07:41:36 PM

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paul

Now that my create help desk ticket object tool is working (right click on alarm ==> Tool ==> Create Service Desk Ticket), it could be improved by being able to provide a list of choices which a user could chose from then gets passed through from Display Name into Name for that field.

I cannot depend on the user to type upper / lower case text that I want to populate that are case and wording specific -  I just want them to choose from a list.

CA / Broadcom Service Desk Manager is pretty pedantic with its numerous mandatory fields and any spelling or case mismatch means no ticket created.

Depending on which support group I would assign the ticket to, I would like to present a list of options on who to assign the ticket to.