NetXMS Support Forum

Hi,

We are implementing Jira (Cloud Version) and looking to integrate with NetXMS.  It would be great if you had Jira integration for the Cloud version. 

I can make it work as-is. I have determined to use NetXMS Action to create issue via Jira Rest API, and create Alarm comment with JiraIssue={issueKey}.  Using Jira Webhooks, update NetXMS on issue status change (I have extended WebAPI to support updates via a GraphQL API).  Jira would Acknowledge Alarm when assigned and add Alarm comment with user assigned JiraUserAssigned={jiraUserName}.  On Jira issue close, Resolve Alarm and add comment as needed.  Then as routine maintenance, terminate resolved alarms using scripting. 

It would be helpful to have update access to the NetXMS alarm helpdeskReference field using similar session methods such as session.updateAlarm(Alarm alarm) or session.linkHelpdeskIssue(long alarmId, string helpdeskReference).

Is there any visual indication in NetXMS Alarm browser for helpdesk linked alarms?

Thanks.