NetXMS Support Forum

English Support => General Support => Topic started by: Frank on August 26, 2020, 11:00:54 AM

Title: "Interfaces"-Tab of switches not working
Post by: Frank on August 26, 2020, 11:00:54 AM
Hi,

I've got a problem on the object details page of all my switches - regardless of the switch manufacturer (HP/Cisco).

All tabs are working perfectly, but if I click on the tab "Interfaces" I only get a "Loading..."-message in the middle of the screen. It doesn't seem to be a performance problem, since the tab simply won't load. Everything else, including all polls on the switches, are working perfectly.

Any idea? Thanks a lot in advance!

Greetings from Germany,

Frank
Title: Re: "Interfaces"-Tab of switches not working
Post by: Filipp Sudanov on August 26, 2020, 01:33:31 PM
This should have been fixed in 3.4.318 of management console. Please try upgrading if you are on lower version.
Title: Re: "Interfaces"-Tab of switches not working
Post by: Frank on August 26, 2020, 04:27:28 PM
I was still on version 10, just downloaded 18, this did indeed fix the problem.

So thanks a lot for the hint!

Greetings,

Frank
Title: Re: "Interfaces"-Tab of switches not working
Post by: Frank on September 04, 2020, 10:42:23 AM
Hi,

the Problem got a lot better since I've switched to 3.4.318, but it isn't completely gone. I still see some switches and other nodes, from which I can't access the interface list (loading...)
Title: Re: "Interfaces"-Tab of switches not working
Post by: Filipp Sudanov on September 04, 2020, 03:29:59 PM
Please share log of management console - it's located in user's home folder in .nxmc/data/.metadata/.log
Title: Re: "Interfaces"-Tab of switches not working
Post by: Frank on September 09, 2020, 12:21:18 PM
I first tried updating my Server to 3.5.90 and, clicking through all the switches, i didn't find a single one with empty interfaces tab.

So this seems to be fixed, thanks for the update and for the really great software in general!

Frank