NetXMS Support Forum

hi all.

System.Memory.Physical.Total parameter is  not available...what can be the reason. when i check the agent here
Node->rightclick--> tool-->info--> did not find the agent.
how to get System.Memory.Physical.Total parameter . please help.

thans in advance.
Percy

Hi!

Please provide detailed description of a system you have problem with (OS version, agent version, how did you install agent, is agent service running).

Best regards,
Victor

hi Victor,

thanks of the reply.

Quote from: Victor Kirhenshtein on January 02, 2014, 03:28:47 PM
Hi!

Please provide detailed description of a system you have problem with (OS version, agent version, how did you install agent, is agent service running).

Best regards,
Victor

running NetXMS v1.2.9, nxagent-1.2.9 on windows Server 2008r2, 8GB RAM, i installed the Agent according to the Installation guide while installing agent i gave the Server IP.
yes Agent service is running.

thank you,
Percy

Can you also post results of configuration poll (right click on node, then Poll -> Configuration)? I suppose that for some reason server cannot communicate with agent (maybe firewall in between or on target node?).

Best regards,
Victor

Hiii...

Sending you Poll Configuration details

[07.01.2014 10:50:18] **** Poll request sent to server ****
[07.01.2014 10:50:18] Poll request accepted
[07.01.2014 10:50:18] Starting configuration poll for node RouterChennai
[07.01.2014 10:50:18] Checking node's capabilities...
[07.01.2014 10:50:18]    Checking NetXMS agent...
[07.01.2014 10:50:19]    Checking SNMP...
[07.01.2014 10:50:19]    SNMP agent is active (version 2c)
[07.01.2014 10:50:20]    System description changed to Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(25g), RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2012 by Cisco Systems, Inc. Compiled Wed 22-Aug-12 04:55 by prod_rel_team
[07.01.2014 10:50:20]    System name changed to MPLS_RTR.
[07.01.2014 10:50:31] Capability check finished
[07.01.2014 10:50:31] Checking interface configuration...
[07.01.2014 10:50:35] Checking node name
[07.01.2014 10:50:35] Node name is OK
[07.01.2014 10:50:35] Interface configuration check finished
[07.01.2014 10:50:42] Node configuration was changed after poll
[07.01.2014 10:50:42] **** Poll completed successfully ****

[07.01.2014 10:50:42] Finished configuration poll for node MPLS_RTR

thank you
Percy

From configuration poll it seems that you connected some Cisco router, not Windows machine with agent. Either you made some mistake or I didn't understand initial question correctly.

Best regards,
Victor