NetXMS Support Forum

English Support => General Support => Topic started by: lindeamon on October 06, 2014, 04:50:48 PM

Title: Agent's Connectivity
Post by: lindeamon on October 06, 2014, 04:50:48 PM
Hi,

i have found that agents do not restore their connection to the server automatically although i have configured them to use watchdog.
i came across situations that the server crushed for some reason or after a power outage when the server started after the agents and i had to manually restart the agents.

Regards,
Lindeamon
Title: Re: Agent's Connectivity
Post by: Victor Kirhenshtein on October 06, 2014, 05:31:23 PM
Hi,

connections are from server to agents so it is server supposed to restore connections. Did you try manual status or configuration poll on any node?

Best regards,
Victor
Title: Re: Agent's Connectivity
Post by: lindeamon on October 10, 2014, 05:28:27 PM
Hi Victor,

yes, i can restore the connection manually but i do not want to do that, i want it to be manually.
although i have 4 agents, i have created a container with filter script to capture all the nodes with agents and if i won't do a manual restore the bindings will be removed.
i guess that this can be considered as a feature request.

Best Regards,
Lindeamon
Title: Re: Agent's Connectivity
Post by: jeffreyz on November 06, 2014, 04:20:50 PM
I'm not sure if this is related, but each time I restart my machine running the NetXMS agent, the server loses connectivity with it permanently until I manually restart the agent (sudo service nxagentd restart).

I am running v1.2.16 on both the server and agent.

More specifically, after I restart the machine running the agent (running Debian 6), the "Last Values" view for this agent's DCIs display "<<ERROR>>" in NetXMS Management Console.

I have tried polling configuration, status and the other polling options, but this does not help.

It seems as if the agent is not starting properly when the Debian 6 OS starts up, but then running "sudo service nxagentd restart" on the agent machine seems to clear things up.

I have looked at the agen'st log file and it indicates that the agent is started OK when the Debian OS machine boots up.

Any ideas? Should I report this as a separate issue, instead of coupling it with the original poster's report here?
Title: Re: Agent's Connectivity
Post by: Victor Kirhenshtein on November 18, 2014, 11:55:49 PM
Hi,

can you check if TCP port 4700 is listening on this machine after initial agent bootup? If yes, is it reachable from server machine?

Best regards,
Victor