Text only | Text with Images

NetXMS Support Forum

English Support => General Support => Topic started by: tes5884 on August 18, 2017, 06:38:23 PM

Title: Agent behind firewall - can't connect?
Post by: tes5884 on August 18, 2017, 06:38:23 PM
Hi,
I have the server installed on a hosted VPS. Agent is installed behind a firewall.

I opened firewall to agent port TCP 4700, and opened the NAT rules. I also opened the local firewall on the actual client.

For some reason the management console is still showing as node down.

Any suggestions on how to troubleshoot this?

Thanks!
Title: Re: Agent behind firewall - can't connect?
Post by: StanHubble on August 18, 2017, 07:29:19 PM
Is the node defined with the agents ip or the firewalls?
Title: Re: Agent behind firewall - can't connect?
Post by: tes5884 on August 18, 2017, 07:39:22 PM
the agent is behind a firewall, so it's defined with the external IP address
Title: Re: Agent behind firewall - can't connect?
Post by: StanHubble on August 18, 2017, 08:36:06 PM
Then my next step would be to set the debuglevel on the agent to at least 5 and then telnet to agentsexternalip port 4700 then check the agents log file.
Title: Re: Agent behind firewall - can't connect?
Post by: tes5884 on August 18, 2017, 08:59:06 PM
It seems the firewall rule the netxms client installer created was only for the public. I had to change it to domain as well - since I'm on a windows domain.

The issue has been resolved.

Thanks for your help!
Text only | Text with Images