NetXMS Support Forum

Hi,

I've competed my new install on Windows but I'm having problems getting the Android agent to connect. I have disabled the firewall and I get an error message of "Access Denied". I know the credentials and host name are correct. What have I missed?

Thanks,

Ian

You have to create mobile device object and enter correct device ID (usually IMEI, but agent will show you correct device ID). Also, user account used by mobile agent should have "login as mobile device" access right.

Best regards,
Victor

Anything else you need to do?

Created user, put in Admins group, gave login as mobile device, added password, added mobile device object, entered the Device ID as I see it in the app, added the user there, gave it all rights.

I don't see where the device ID went so I can't verify I entered it correctly.

Error:


199   13.09.2015 16:30:35   SECURITY   [redacted]   128   [redacted]   Mobile device login as user "[redacted]" failed with error code 2 (client info: n/a)


It didn't like the password. I entered the LastPass generated password (copy + paste) and it didn't like it. I changed it to a simple password and it took that.