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English Support => General Support => Topic started by: tarnmensch on August 28, 2015, 03:52:53 PM

Title: [solved, but found bug] Automatic alarm termination won't work in just one case
Post by: tarnmensch on August 28, 2015, 03:52:53 PM
Hi there!

Sorry if I made some stupid mistake, but I just can't find it... My newly created DCI generates an alarm but doesn't terminate it automatically, though the other alarms that seem to be set up the same way work fine. Here's what I've got:


To test the alarm, I added 71 as a transformation script and set the poll time to 9 seconds. After the third poll, the alarm is triggered and an e-mail is sent. But when resetting the transformation script to "+0", the alarm doesn't get terminated, no e-mail is sent and there's not even a log entry. If I noticed correctly, the "Last Values" tab even shows threshold OK just when the first poll is done, instead of waiting for 3 polls.
The fact that there's no log entry created tells me that the event processing policy isn't even involved, it seems the event just won't be triggered.

Maybe I'm just blind, but please, can someone Show me what I'm doing wrong here?

Thanks a lot!


Edit:


Whoaps, sorry - but maybe this topic should stay up, just in case someone will try the same... Here's my conclusion:
Title: Re: [solved, but found bug] Automatic alarm termination won't work in just one case
Post by: Victor Kirhenshtein on August 29, 2015, 12:54:37 PM
Hi,

from your description it actually looks like a bug. Using transformation scripts to simulate different values is fine, and scripts like $1+0 should work as well. I'll try to repeat this on my test system.

Best regards,
Victor