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Author Topic: Cannot lock user database: Access denied  (Read 192 times)

Dani@M3T

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Cannot lock user database: Access denied
« on: March 13, 2019, 10:02:13 pm »

Hi
I just set up a new 'normal' local user (read only rights) in NetXMS 2.2.13. Logon in Webinterface is ok, but logon in management console gives error:'Open user databse' has encountered a problemCannot lock user database: Access denied
Any ideas?
thanks
Dani
« Last Edit: March 14, 2019, 08:46:33 am by Dani@M3T »
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Victor Kirhenshtein

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Re: Cannot lock user database: Access denied
« Reply #1 on: March 20, 2019, 12:11:09 pm »

Hi,

most likely you had user database view open when did logout. Console remembers opened views and try to reopen them at login. Because current user does not have access rights to user database, it gets this error. Just close user database view of it is open and on next login there will be no error.

Best regards,
Victor
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Dani@M3T

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Re: Cannot lock user database: Access denied
« Reply #2 on: March 20, 2019, 04:00:13 pm »

Hi Victor
That was it!
thanksDani
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