NetXMS Support Forum

Hi everyone,
I am having some issues with the netxms server.
Everyone 5-6 hrs my netxms server sending me an error with this event "Thread "Syncer Thread" is not responding"
I found this forum post

"https://www.netxms.org/forum/general-support/syncer-thread-flapping/"

but i did as they said but it didn't fixed the error.
If anybody faced the same issue and they found a way to fix,
I would really glad to him/her.
Here are some ping measure that i took

Between the DB server and mysql the ping is less then 1 ms.

I also have a gitea connected to this DB and with that i have no issue at all
Thanks for your answer

The reasons for that could be two things - either slow database performance or locks in server process.

Please set LongRunningQueryThreshold server configuration parameter to, e.g. 10000. If queries that take longer then 10 second would happen, they will be written to server log file.

If not responding events are happening, but no log running queries are logged, then it's probably locks in server process.
If your server is on Linux and can catch the moment, when this event happens, try running this script:
https://github.com/netxms/netxms/blob/master/tools/capture_netxmsd_threads.sh

gdb should be installed on the system to run this script. Script should be run 3-4 times with interval 30-60 seconds. It will create files with debug information in /tmp. Please share these files.

It's also possible to run this script as action for not responding event, but care should be taken not to run this script too often, as it's quite heavy temporarily pauses all netxms processes. So the action should have a script that stores last launch time in, e.g. persistent storage and checks that some time passed since that time.