NetXMS Support Forum

Hi,

A have a new issue aside from the Win2008 logwatch problems!

I have some virtual windows 2008 servers (64-bit) with the agent 1.1.2 installed but my master server cannot see them, I have tried reinstalling agents, removing the servers from the list and letting them be rediscovered etc. - i believe this may be something to do with the virtual netork interface, however I have a windows 2003 64-bit VM hosted on the same Hyper-V box and its agent is recognised straight away...

The virtual network interface drivers are exactly the same version for 2003 and 2008 so I am confused why NetXMS would be able to see one and not the other...

please help these VMs are crucial to be monitored!

Hi!

Can you please provide more information:

1. How it looks like - you add new node to NetXMS, but it does not see agent on it?
2. Is there firewall on VM or between NetXMS server and VM?
3. Try to stop agent service and run it from command line in debug mode (as described in logwatch problem topic) - if agent drops connection for some reason, you will see it.

Best regards,
Victor