NetXMS Support Forum

Dear all,

Does anyone can point me to the right direction of how to monitor linux with agent.

1. i have netxms server installed with public ip such as xxx.xxx.xxx.xxx and manage to monitor network device with snmp and work perfectly
2. i have ubuntu 14.04 server with ip public of yyy.yyy.yyy.yyy with netxms-agent installed and open port 4700 with nxagentd.conf

#######################
#Log File
LogFile=/var/log/nxagentd

# IP white list, can contain multiple records separated by comma.
# CIDR notation supported for subnets.
MasterServers=xxx.xxx.xxx.xxx
########################

MasterServer Pointed to netxms-server IP
3. adding the node ip to monitor manually
4. apply generic UNIX template

But still only get :
[14.07.2017 12:02:20] **** Poll request sent to server ****
[14.07.2017 12:02:20] Poll request accepted
[14.07.2017 12:02:20] Starting interface names poll for node XXX
[14.07.2017 12:02:20]    Unable to get interface list from node
[14.07.2017 12:02:20] Finished interface names poll for node XXX
[14.07.2017 12:02:20] **** Poll completed successfully ****

Note: nxagentd started and port 4700 open and listening

Is there any straight forward tutorial for monitoring UNIX/Linux machine with agent?

Hi,

Things I'd check in such a case:
- Ensure port 4700 on your Ubuntu server is indeed reachable from the NetXMS server, i.e. there is no firewall in between or on the Ubuntu server blocking access. A simple telnet test to port 4700 should do.
- Check if Agent Polls are disabled on the node.
- Run a Full(!) Configuration Poll against the node.
- Enable some debug logging on the server and/or agent. Run polls and check the logs for potential issues.

Cheers