NetXMS Support Forum

I really like this product and hope I can get it to do something other than just the "Status".  I have loaded custom mibs (compiled fine).  I see the item in the tree... when I add any snmp item, it always changes to UNSUPPORTED.  I am not sure what the deal is.  I have tried custom, generic calls.. all the same.  When I check the device config, it connects with snmp fine, pulls the interface names, determines the type (in this case Sonicwall).  Every time it says...

11:22:54 AM]    Checking NetXMS agent...
[11/6/11 11:22:55 AM]    Checking SNMP...
[11/6/11 11:22:55 AM]    SNMP agent is active (version 2c)
[11/6/11 11:22:55 AM]    System description changed to SonicWALL xxxx (SonicOS Enhanced 5.6.0.11-61o)
[11/6/11 11:22:55 AM]    System name changed to xxx
[11/6/11 11:23:03 AM] Capability check finished
[11/6/11 11:23:03 AM] Checking interface configuration...
[11/6/11 11:23:03 AM] Interface configuration check finished
[11/6/11 11:23:03 AM] Checking node name
[11/6/11 11:23:03 AM] Node name is OK
[11/6/11 11:23:03 AM] Finished configuration poll for node FW1

But when I add any OID, I get "Status of DCI:<num> (SNMP: <oid>) Changed to UNSUPPORTED"

What am I missing?  Thanks in advance.

Hi!

Can you post at least one example of your DCI configuration? And don't forget that any SNMP OID has "instance" - so, for example, system description OID shown in MIB tree as ".1.3.6.1.2.1.1.1", should be configured in DCI as ".1.3.6.1.2.1.1.1.0". You can check what instances are available by using "walk" option in MIB explorer.

Best regards,
Victor

"Can you post at least one example of your DCI configuration? And don't forget that any SNMP OID has "instance" - so, for example, system description OID shown in MIB tree as ".1.3.6.1.2.1.1.1", should be configured in DCI as ".1.3.6.1.2.1.1.1.0". You can check what instances are available by using "walk" option in MIB explorer."

How does it work with CPU load iaLoad .1.3.6.1.4.1.2021.10.1.3.0 which returns 3 values ?
The 1,5 and 10 minute load averages (one per row).

[Minor]   officevm04   Status of DCI 250 (SNMP: .1.3.6.1.4.1.2021.10.1.3.0) changed to UNSUPPORTED Get this.

Most likely instance will not be 0 in that case, but 1, 2, 3 or anything else. You can use MIB explorer to find exact OIDs - just find .1.3.6.1.4.1.2021.10.1.3 in MIB tree, right-click on it, select "Walk", and see the results.

Best regards,
Victor