NetXMS Support Forum

Hi,

i've installed netxms last version (1.2.5), the mac address of the equipment are correctly recognized and netxms can access to the switch through SNMP and view ARP cache, routing table etc...
But if i execute "Find switch port" on a node, i got error "connection point information cannot be found".
The switch is a Cisco 3750.
There is other thing to configure over the snmp connection to the switch?
How can I make this function working?

Thank you in advance,

Giovanni

Hi!

Try to wait for some time. Sometimes it took few topology polling cycles for server to discover all necessary information. You can also try to do topology poll on your switches manually (by selecting Poll -> Topology from context menu on switch object). If you still not able to get connection point information for node, check that it's really in switch forwarding database - right click on switch object, select Tools -> Info -> Switch forwarding database from switch object context menu, and check that node's MAC address is really there.

Best regards,
Victor