NetXMS Support Forum

I'd like to be able to monitor the machines on a remote site from my NetXMS installation. I have installed and configured the agent on a server on the remote site and created a port forward on the firewall.

I next created a new zone and added the new agent using the external IP address of the remote site. The server is added under the subnet of the external IP, then underneath I can see the server itself. All seems well and I can monitor it successfully.

I then notice a few moments late that another subnet appears under the same zone but with the IP range of the remote site, then under that the same server. All good so far.

But that's it. None of the other network devices ever appear and I cannot see how to get them to do so. The agent configuration looks fine as I have enabled the proxies. Any ideas?

#
# NetXMS agent configuration file
# Created by agent installer at Thu Jun 13 14:39:47 2013
#

MasterServers = ****
ConfigIncludeDir = C:\Program Files\NetXMS\etc\nxagentd.conf.d
LogFile = {syslog}
FileStore = C:\Program Files\NetXMS\var
EnableWatchdog = yes
EnableProxy = yes
EnableSNMPProxy = yes
RequireAuthentication = yes
RequireEncryption = yes
SharedSecret = ****
SubAgent = ecs.nsm
SubAgent = ping.nsm
SubAgent = logwatch.nsm
SubAgent = portcheck.nsm
SubAgent = winperf.nsm
SubAgent = wmi.nsm
SubAgent = ups.nsm
SubAgent = odbcquery.nsm
ExternalParameter = DNS.Lookup(*):dig +noall +short @$1 $2 A
ExternalParameterShellExec = DNS.Check(*):dig +noall +short @$1 $2 A | find /c "$3"

#UPS subagent configuration section
*UPS
Device = 0:ANY:USB

#ODBC subagent query section
*ODBC
Query = TempSensorTemp:TempSensor:select Value from Reading order by Timestamp desc limit 1:60


Hi!

Network discovery is not working in remote zones yet. You have to add devices in remote zones manually. We will address this issue in one of next releases.

Best regards,
Victor

Ok, will do. Thanks