create event with acknowledgements

Started by multix, October 15, 2014, 11:36:27 PM

Previous topic - Next topic

multix

Hello.

I am wondering if I can create event when I clicked to acknowledge or sticky acknowledge in context menu.

In fact, i am trying to make multi process with one click :) In my case :

When I clicked to sticky acknowledgement on an alarm, I want to

mail a service ticket to my network provider,
sms to my manager about this alarm,
sms to my boss about my alarm.

I see that I can do these by creating object tool but if I do so, i can not see if I send a ticket mail to my network provider and sent smss to people.

Is this possible ? thanks.

Victor Kirhenshtein

Hi,

currently it's not possible. We can add appropriate hooks in the future, as idea looks useful. I'll regsiter this as feature request.

Best regards,
Victor