NetXMS Support Forum

Hello

Today i noticed that Poll Manager and Item Poller thread have stopped responding in middle of night. By morning it did not restore, what could cause this?

When i close management client and try to relaunch, it gets stuck at synchronizing objects. Also node alarms that were active don't get cleared when NetXms server is restarted.

Egert

Most probably you've ran into some bug that happens very rarely.
In such situation it would be beneficial to capture threads before you restart the server. It could be done by running this script (it requires gdb to be installed on the system): https://github.com/netxms/netxms/blob/master/tools/capture_netxmsd_threads.sh

Script should be executed 3 times with 20-30 interval. This would give us debug information to understand where exactly the threads have hanged.

Is it possible to run it under windows too?

Egert

Yes, on Windows in Task Manager on Details tab you can create dump file. The dump may have some sensitive information, so do not share it publicly.