NetXMS Support Forum

Hello,

I don't know that someone had similar problem, but after I update the NetXMS with the latest version the Server stop at every night.
The error message is same:

NETXMSD CRASH DUMP
Sat Jul 13 00:00:04 2019

EXCEPTION: C0000005 (Access violation) at 000007FEF84E17F3

NetXMS Version: 2.2.16
NetXMS Build Tag: 2.2.16
OS Version: Windows 7 Build 7601 Service Pack 1
Processor architecture: AMD64 (Intel EM64T)

Call stack:
  [libnetxms:000007FEF84E17F3]: public: void __cdecl String::append(wchar_t const * __ptr64) __ptr64
  [nxcore:000007FEF36448F0]: public: virtual class NXSL_Value * __ptr64 __cdecl Subnet::createNXSLObject(void) __ptr64
  [nxcore:000007FEF3645088]: public: virtual class NXSL_Value * __ptr64 __cdecl Subnet::createNXSLObject(void) __ptr64
  [nxcore:000007FEF3614195]: public: __cdecl DashboardRoot::DashboardRoot(void) __ptr64
  [nxcore:000007FEF3580853]: bool __cdecl IsCommand(wchar_t const * __ptr64,wchar_t const * __ptr64,int)
  [libnetxms:000007FEF8527DC2]: enum TcpPingResult __cdecl TcpPing(class InetAddress const & __ptr64,unsigned short,unsigned int)
  [libnetxms:000007FEF850C09F]: unsigned int __cdecl SEHThreadStarter(void * __ptr64)
  [ucrtbase:000007FEF857CD70]: _o__realloc_base
  [kernel32:0000000076DC556D]: BaseThreadInitThunk
  [ntdll:000000007702385D]: RtlUserThreadStart

What can I do with this. At now I made a Schedule script which restart the service at 00:30, but I'm not sure it is the best solution.

Thank you for any help!

Mortymer

Hi,

Do you have minidump file generated that you can share?

Best regards,
Victor

Hello Victor,

Yes of course. I already sent by email.