NetXMS Support Forum

Hello , I need a help .I am evaluating currently NetXMS and  integrating NetXMS with jira service desk . Downloaded

netxms-jira-connector-3.7.jar from your website.

What happens is that the installation finishes with this message "This add-on might be functional, but one or more modules is missing dependencies. Features and functionality may be limited". Then, when I try to enable the plugin it fails with the message " "This app failed to enable. Refer to the logs for more information"

I tried uninstall the plugin and re-install many times. Didn't help. Is there a dependencies for this plugin, or a different version of plugin work???

my jira version is:
JIRA Service Desk 4.13.6
Jira Core 8.16.1

Regards,
Abhijeet

It's saying "Refer to the logs for more information". Can you check if jira is producing any logs?

Hi Filipp,

Jira has definitely produces logs. The error is written to atlassian-jira.log

2021-05-08 15:46:08,478+0530 http-nio-8989-exec-7 INFO mohanty.abhijeet093 946x764x1 rrev1t 0:0:0:0:0:0:0:1 /rest/plugins/1.0/org.netxms.netxms-jira-connector-key [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [org.netxms.netxms-jira-connector], 300 seconds remaining
2021-05-08 15:46:08,797+0530 ThreadPoolAsyncTaskExecutor::Thread 27 ERROR mohanty.abhijeet093 946x764x1 rrev1t 0:0:0:0:0:0:0:1 /rest/plugins/1.0/org.netxms.netxms-jira-connector-key [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'org.netxms.netxms-jira-connector'
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'nxEventListener' defined in URL [bundle://230.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is java.lang.NoClassDefFoundError: Could not initialize class com.radensolutions.jira.NetxmsEventListener
   at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:304)
   at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:285)
   at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1338)
   at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1185)
   at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:554)
   at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:514)
   at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:321)
   at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
   at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:319)
   at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
   at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:866)
   at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:878)
   at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
   at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)
   at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
   at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)
   at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
   at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.radensolutions.jira.NetxmsEventListener
   at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
   at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
   at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
   at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
   at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:175)
   at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:300)
   ... 19 more
2021-05-08 15:46:08,805+0530 ThreadPoolAsyncTaskExecutor::Thread 27 ERROR mohanty.abhijeet093 946x764x1 rrev1t 0:0:0:0:0:0:0:1 /rest/plugins/1.0/org.netxms.netxms-jira-connector-key [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=org.netxms.netxms-jira-connector, config=osgibundle:/META-INF/spring/*.xml))
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'nxEventListener' defined in URL [bundle://230.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is java.lang.NoClassDefFoundError: Could not initialize class com.radensolutions.jira.NetxmsEventListener
   at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:304)
   at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:285)
   at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1338)
   at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1185)
   at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:554)
   at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:514)
   at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:321)
   at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
   at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:319)
   at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
   at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:866)
   at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:878)
   at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
   at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)
   at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
   at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)
   at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
   at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.radensolutions.jira.NetxmsEventListener
   at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
   at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
   at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
   at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
   at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:175)
   at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:300)
   ... 19 more

The below reply I received from Jira support. Kindly help here

This can be caused by one (or several of three broad things)

The connector is not compatible with your Jira
The connector has been compiled with a different version of Java, and is not compatible with the Java underneath your Jira
The connector has a bug
I would check the release compatibility with the vendor's docs (ideally, don't install a jar, use the marketplace for apps), and then raise a support request with them if they tell you the version you have is compatible with your Jira