NetXMS Support Forum

Hi,

On the NetXMS server, when the services are started, the memory usage keeps increasing to very high levels. We are having to restart all the services often to stop the server having issues / crashing.

Please see attached screenshots. Is anyone else facing the same issues / is this a known issue? The only errors that are in event viewer for NetXMS are attached.

If you need any more info please let me know

Thanks!
Zac

Hi,

definitely looks like memory leak. What was previous version that didn't have this issue? What are you monitoring, are you using scripts, proxies?
If possible please run diagnostic collection script nx-collect-server-diag.cmd and provide created zip file.

Best regards,
Victor

Hi Victor,

thanks for the fast reply! I've sent the requested log file to you via PM.

we monitor 28 windows servers performance metrics / PING tests etc.

If you need anything else let me know

thanks!

Hi,

I see that database writer queue is quite high (5721598 in log file you've sent). Try to monitor it for some time (you can use internal DCIs on server node or debug console command "show queues"). If it is constantly growing it may indicate database performance issue and can cause excessive memory consumption (because more and more data kept in memory).

Best regards,
Victor