NetXMS Support Forum

Hello Viktor,
since we update NetXMS to version 1.2.6 the netxmsd crashes approximately every 30 min.
We are running on Windows Server 2008R2 and using a MS SQL 2008r2 DB

The Event log shows following:

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Faulting application name: netxmsd.exe, version: 0.0.0.0, time stamp: 0x51279362
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x7d2c
Faulting application start time: 0x01ce1e6038a998bb
Faulting application path: C:\NetXMS\bin\netxmsd.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

I can also send you a crash dump.

Any idea?

Regards,
Jörg

Hi!

Crash dump could be very helpful.

Best regards,
Victor

Hi Victor,

you can download the crash dump here: https://mc.gmx.net/client/index.html?path=cdump%20von%20Hesse.Joerg%40gmx.net&token=BF4D8CA5611A87DA&mandant=01&locale=de&viewType=0&lang=de&username=@nonymous&incarnation=gmx_de

Best regards,

Jörg

Hi Victor,

any news on this?
Additional Information: The crash occurs always after exactly 32 minutes.

Regards,

Jörg

Hi!

No news yet. In the meantime, could you also add

CreateCrashDumps = yes
DumpDirectory = some writeable directory

to your netxmsd.conf? It will create NetXMS own crash dumps and info files  in given directory.

Best regards,
Victor

Hi Victor,

this is allready done.
Unfortunately, no crash dump were created by NetXMS during the crash.

Best regards,
Jörg

Hi Victor,
I found the issue. I'm using a own NetworkDeviceDriver for Enterasys Switches which causing these unexpected crash.
But it is still a miracle, because everthing works fine with the old version (1.2.5) of NetXMS.
I can poll everything from the console (right mouse click -> poll -> topology, etc.) without any problems.
Only when the server does the automatic poll it crashes unexpected.
Any idea where I could have a look?
I attached also a log file with debug 9.

Best regards,
Jörg

Hi!

Did you recompile your custom driver after NetXMS server upgrade?

Best regards,
Victor