NetXMS Support Forum

Hi, i just upgraded my server and then started to upgrade all my machines agents.

All machines are running Debian 6 or 7 and everything is working smootly

Except one machine

root@webserver:/home/nihplod# /usr/bin/nxagentd -c /etc/nxagentd.conf -D 9
[01-Nov-2013 17:18:49.515] [INFO ] Additional configs was loaded from /etc/nxagentd.conf.d
[01-Nov-2013 17:18:49.515] [INFO ] Debug level set to 9
[01-Nov-2013 17:18:49.515] [ERROR] Failed to load agent's registry from file /usr/var/netxms/registry.dat
[01-Nov-2013 17:18:49.515] [ERROR] Failed to save agent's registry to file /usr/var/netxms/registry.dat: No such file or directory
[01-Nov-2013 17:18:49.516] [DEBUG] Subagent API initialized
[01-Nov-2013 17:18:50.522] [DEBUG] Linux: using /sys/block to distinguish devices from partitions
[01-Nov-2013 17:18:50.524] [DEBUG] Unable to parse /proc/drbd, DRBD data collector will not start
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=fd0 isRealDevice=1)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=sr0 isRealDevice=1)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=sda isRealDevice=1)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=sda1 isRealDevice=0)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=sda2 isRealDevice=0)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=sda5 isRealDevice=0)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=loop0 isRealDevice=1)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=loop1 isRealDevice=1)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=loop2 isRealDevice=1)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=loop3 isRealDevice=1)
[01-Nov-2013 17:18:50.524] [DEBUG] ParseIoStat(): new device added (name=loop4 isRealDevice=1)
[01-Nov-2013 17:18:50.525] [DEBUG] ParseIoStat(): new device added (name=loop5 isRealDevice=1)
[01-Nov-2013 17:18:50.525] [DEBUG] ParseIoStat(): new device added (name=loop6 isRealDevice=1)
[01-Nov-2013 17:18:50.525] [DEBUG] ParseIoStat(): new device added (name=loop7 isRealDevice=1)
[01-Nov-2013 17:18:50.526] [INFO ] Subagent "/usr/lib/libnsm_linux.so" loaded successfully
/usr/bin/nxagentd: symbol lookup error: /usr/bin/nxagentd: undefined symbol: _Z23DBSetDebugPrintCallbackPFviPKwP13__va_list_tagE


root@webserver:/home/nihplod# uname -a
Linux webserver 2.6.32-5-amd64 #1 SMP Thu Mar 22 17:26:33 UTC 2012 x86_64 GNU/Linux


It works on other machine with similar installation so i am a bit confused. Anything i messed up?

Edit--

If i remove 1.2.9 and install 1.2.6 again it works good

Hi!

Looks like after upgrade it still loads libnetxms.so from previous version. How did you install it - from deb package or from sources?

Best regards,
Victor

Hi

I installed it from the deb-packages, it worked perfectly on all the other machines with similiar setup.
I even tried to remove it first and then install it again. Same issue.

Should i deinstall it, remove all Netxms*libs and reinstall?

I think yes, try to deinstall it and find all possible remnants. Maybe there are libnetxms.so hanging around for some reason. Remember to deinstall both base and agent packages, libnetxms is part of base package.

Best regards,
Victor

Same issue, deinstall. Checked after all the libs, reinstalled. Same issue


root@webserver:/home/nihplod# apt-get remove netxms-agent netxms-base
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following packages will be REMOVED:
  netxms-agent netxms-base
0 upgraded, 0 newly installed, 2 to remove and 0 not upgraded.
After this operation, 0 B of additional disk space will be used.
Do you want to continue [Y/n]? y
(Reading database ... 43839 files and directories currently installed.)
Removing netxms-agent ...
Removing netxms-base ...
root@webserver:/home/nihplod# locate netxms
/home/nihplod/netxms-agent_1.2.0_amd64.deb
/home/nihplod/netxms-agent_1.2.1_amd64.deb
/home/nihplod/netxms-agent_1.2.3_amd64.deb
/home/nihplod/netxms-agent_1.2.6_amd64.deb
/home/nihplod/netxms-base_1.2.0_amd64.deb
/home/nihplod/netxms-base_1.2.1_amd64.deb
/home/nihplod/netxms-base_1.2.3_amd64.deb
/home/nihplod/netxms-base_1.2.6_amd64.deb
/usr/lib/libnetxms.so
/usr/lib/libnetxms.so.0
/usr/lib/libnetxms.so.0.0.2
/usr/lib/libnetxms.so.1
/usr/lib/libnetxms.so.1.0.0
/usr/lib/netxms
/var/lib/dpkg/info/netxms-agent.list
/var/lib/dpkg/info/netxms-agent.postinst
/var/lib/dpkg/info/netxms-agent.postrm
/var/lib/dpkg/info/netxms-agent.preinst
/var/lib/dpkg/info/netxms-agent.prerm
/var/lib/dpkg/info/netxms-base.list
root@webserver:/home/nihplod# cd /usr/lib
root@webserver:/usr/lib# rm libn
libnewt.so.0.52        libnfsidmap/           libnsl.so              libnss_hesiod.so
libnewt.so.0.52.11     libnfsidmap.so.0       libnss_compat.so       libnss_nisplus.so
libnfnetlink.so.0      libnfsidmap.so.0.3.0   libnss_dns.so          libnss_nis.so
libnfnetlink.so.0.2.0  libnsl.a               libnss_files.so       
root@webserver:/usr/lib# rm libn
libnewt.so.0.52        libnfsidmap/           libnsl.so              libnss_hesiod.so
libnewt.so.0.52.11     libnfsidmap.so.0       libnss_compat.so       libnss_nisplus.so
libnfnetlink.so.0      libnfsidmap.so.0.3.0   libnss_dns.so          libnss_nis.so
libnfnetlink.so.0.2.0  libnsl.a               libnss_files.so       
root@webserver:/usr/lib# find / -iname "*netxms*"
/home/nihplod/netxms-base_1.2.1_amd64.deb
/home/nihplod/netxms-base_1.2.9_amd64.deb
/home/nihplod/netxms-base_1.2.3_amd64.deb
/home/nihplod/netxms-agent_1.2.1_amd64.deb
/home/nihplod/netxms-agent_1.2.0_amd64.deb
/home/nihplod/netxms-agent_1.2.3_amd64.deb
/home/nihplod/netxms-base_1.2.6_amd64.deb
/home/nihplod/netxms-agent_1.2.9_amd64.deb
/home/nihplod/netxms-base_1.2.0_amd64.deb
/home/nihplod/netxms-agent_1.2.6_amd64.deb
/var/lib/dpkg/info/netxms-agent.list
/var/lib/dpkg/info/netxms-agent.postrm
root@webserver:/usr/lib# find / -iname "*nx*"
/lib/modules/2.6.32-5-amd64/kernel/drivers/hid/hid-petalynx.ko
/lib/modules/2.6.32-5-amd64/kernel/drivers/scsi/bnx2i
/lib/modules/2.6.32-5-amd64/kernel/drivers/scsi/bnx2i/bnx2i.ko
/lib/modules/2.6.32-5-amd64/kernel/drivers/media/dvb/frontends/nxt200x.ko
/lib/modules/2.6.32-5-amd64/kernel/drivers/media/dvb/frontends/nxt6000.ko
/lib/modules/2.6.32-5-amd64/kernel/drivers/net/bnx2.ko
/lib/modules/2.6.32-5-amd64/kernel/drivers/net/bnx2x.ko
/lib/modules/2.6.32-5-amd64/kernel/drivers/net/fealnx.ko
/lib/modules/2.6.32-5-amd64/kernel/drivers/net/wan/wanxl.ko
/lib/modules/2.6.32-5-amd64/kernel/fs/qnx4
/lib/modules/2.6.32-5-amd64/kernel/fs/qnx4/qnx4.ko
/tmp/.nxagentd.push
/tmp/.nxagentd.sd
/sys/devices/LNXSYSTM:00
/sys/devices/LNXSYSTM:00/LNXSYBUS:00
/sys/devices/LNXSYSTM:00/LNXSYBUS:00/LNXCPU:00
/sys/devices/LNXSYSTM:00/LNXTHERM:00
/sys/devices/LNXSYSTM:00/LNXPWRBN:00
/sys/bus/acpi/devices/LNXSYSTM:00
/sys/bus/acpi/devices/LNXSYBUS:00
/sys/bus/acpi/devices/LNXCPU:00
/sys/bus/acpi/devices/LNXTHERM:00
/sys/bus/acpi/devices/LNXPWRBN:00
/sys/bus/acpi/drivers/button/LNXPWRBN:00
/sys/bus/acpi/drivers/processor/LNXCPU:00
/sys/kernel/slab/qnx4_inode_cache
/sys/module/qnx4
/etc/rc3.d/S17nxagentd
/etc/rc1.d/K01nxagentd
/etc/nxagentd.conf.backup
/etc/rc6.d/K01nxagentd
/etc/rc2.d/S17nxagentd
/etc/rc4.d/S17nxagentd
/etc/nxagentd.conf
/etc/rc0.d/K01nxagentd
/etc/rc5.d/S17nxagentd
/boot/grub/lnxboot.img
/home/nihplod/apcupsd-3.14.10/platforms/qnx
/home/nihplod/nxagentd.conf
/var/lib/update-rc.d/nxagentd
/var/log/nxagentd.log
/usr/lib/grub/i386-pc/lnxboot.img
/usr/lib/os-probes/mounted/10qnx
/usr/src/linux-headers-2.6.32-5-amd64/include/config/hid/petalynx.h
/usr/src/linux-headers-2.6.32-5-amd64/include/config/wanxl.h
/usr/src/linux-headers-2.6.32-5-amd64/include/config/scsi/bnx2
/usr/src/linux-headers-2.6.32-5-amd64/include/config/bnx2x.h
/usr/src/linux-headers-2.6.32-5-amd64/include/config/qnx4fs
/usr/src/linux-headers-2.6.32-5-amd64/include/config/bnx2.h
/usr/src/linux-headers-2.6.32-5-amd64/include/config/fealnx.h
/usr/src/linux-headers-2.6.32-5-amd64/include/config/dvb/nxt6000.h
/usr/src/linux-headers-2.6.32-5-amd64/include/config/dvb/nxt200x.h
/usr/src/linux-headers-2.6.32-5-common/include/linux/qnxtypes.h
/usr/src/linux-headers-2.6.32-5-common/include/linux/xilinxfb.h
/usr/src/linux-headers-2.6.32-5-common/include/linux/i2c-pnx.h
/usr/src/linux-headers-2.6.32-5-common/include/linux/qnx4_fs.h
/usr/src/linux-headers-2.6.32-5-common/include/linux/serial_pnx8xxx.h
/usr/local/lib/libnxtre.so.5
/usr/local/lib/libnxdb.so.1
/usr/local/lib/libnxlp.la
/usr/local/lib/libnxtre.la
/usr/local/lib/libnxdb.so
/usr/local/lib/libnxtre.so
/usr/local/lib/libnxsqlite.so.1
/usr/local/lib/libnxsqlite.so.1.0.0
/usr/local/lib/libnxlp.so.1
/usr/local/lib/libnxlp.so
/usr/local/lib/libnxlp.so.1.0.0
/usr/local/lib/libnxdb.so.1.0.0
/usr/local/lib/libnxsqlite.so
/usr/local/lib/libnxexpat.so.1
/usr/local/lib/libnxexpat.la
/usr/local/lib/libnxexpat.so
/usr/local/lib/libnxdb.la
/usr/local/lib/libnxsqlite.la
/usr/local/lib/libnxexpat.so.1.0.0
/usr/local/lib/libnxtre.so.5.0.0
/usr/local/bin/nxdevcfg
/usr/local/bin/nxcptest
/usr/share/doc/w3m/ja/examples/keymap.lynx
/usr/share/doc/w3m/examples/keymap.lynx
/usr/share/perl/5.10.1/ExtUtils/MM_QNX.pm
/usr/share/perl/5.10.1/unicore/lib/gc_sc/Phnx.pl
/usr/share/awstats/icon/os/winxbox.png
/usr/share/awstats/icon/os/winxp.png
/usr/share/awstats/icon/os/qnx.png
/usr/share/awstats/icon/browser/winxbox.png
/usr/share/awstats/icon/browser/lynx.png
/usr/share/man/man1/unxz.1.gz
/usr/share/man/man3/warnx.3.gz
/usr/share/man/man3/CMSG_NXTHDR.3.gz
/usr/share/man/man3/vwarnx.3.gz
/usr/share/perl5/URI/file/QNX.pm
/usr/share/vim/vim72/doc/os_qnx.txt
/usr/share/vim/vim72/syntax/lynx.vim
/usr/share/vim/vim72/syntax/sgmllnx.vim
/usr/share/mime/application/vnd.openxmlformats-officedocument.spreadsheetml.sheet.xml
/usr/share/mime/application/vnd.openxmlformats-officedocument.presentationml.slideshow.xml
/usr/share/mime/application/vnd.openxmlformats-officedocument.presentationml.presentation.xml
/usr/share/mime/application/vnd.openxmlformats-officedocument.wordprocessingml.document.xml
/usr/share/terminfo/q/qnxm
/usr/share/terminfo/q/qnxt
/usr/share/terminfo/q/qnxw
/usr/share/terminfo/q/qnx4
/usr/share/terminfo/q/qnxt4
/usr/share/terminfo/q/qnxt2
/usr/share/terminfo/q/qnx
/usr/share/terminfo/q/qnxtmono
/usr/share/terminfo/n/nxterm
/usr/include/linux/qnxtypes.h
/usr/include/linux/qnx4_fs.h
/usr/bin/unxz


root@webserver:/home/nihplod# dpkg -i netxms-base_1.2.9_amd64.deb netxms-agent_1.2.9_amd64.deb
Selecting previously deselected package netxms-base.
(Reading database ... 43771 files and directories currently installed.)
Unpacking netxms-base (from netxms-base_1.2.9_amd64.deb) ...
Selecting previously deselected package netxms-agent.
Unpacking netxms-agent (from netxms-agent_1.2.9_amd64.deb) ...
Setting up netxms-base (1.2.9) ...
Setting up netxms-agent (1.2.9) ...


root@webserver:/home/nihplod# /usr/bin/nxagentd -c /etc/nxagentd.conf -D 9
[01-Nov-2013 19:27:35.490] [INFO ] Additional configs was loaded from /etc/nxagentd.conf.d
[01-Nov-2013 19:27:35.490] [INFO ] Debug level set to 9
[01-Nov-2013 19:27:35.490] [ERROR] Failed to load agent's registry from file /usr/var/netxms/registry.dat
[01-Nov-2013 19:27:35.490] [ERROR] Failed to save agent's registry to file /usr/var/netxms/registry.dat: No such file or directory
[01-Nov-2013 19:27:35.490] [DEBUG] Subagent API initialized
[01-Nov-2013 19:27:36.496] [DEBUG] Linux: using /sys/block to distinguish devices from partitions
[01-Nov-2013 19:27:36.499] [INFO ] Subagent "/usr/lib/libnsm_linux.so" loaded successfully
/usr/bin/nxagentd: symbol lookup error: /usr/bin/nxagentd: undefined symbol: _Z23DBSetDebugPrintCallbackPFviPKwP13__va_list_tagE


Looks like you have some NetXMS libs in /usr/local/lib/. They are not from deb package, as it installs all libs into /usr/lib. Looks like some old installation built from sources.

Best regards,
Victor

That solved it indeed, thanks.

Weird, i have no memory in compiling anything from source on that machine. Cheers!