NetXMS Support Forum

Hi

some object (Node) status is not updated on in NetXMS, the node status shows as up even though the node is not reachable

have restarted the service, but the issue remains

is there something i need to do

Regards

Clifford Dsouza

As not reachable you mean, that on configuration poll node shows "Node is (still) unreachable"?

Do you have errors in interfaces?

By default status is calculated based on polling results, status of underlying objects, associated alarms and status DCIs. So if there are no alarms(Node down alarma was terminated) and no errors for interfaces, then node will be in status ok.

HI Tatjana

the interfaces to the switch are down as seen in the screenshot, am also not able to ping the device, our on site also confirms that there is no power to the device, and yet is shows as up, manual poll to the device also shows as not reachable, and yet the status shows as up on the map,

well... its not a big issue as we can see the cut on both sides to the device, its just that the representation on the map is not accurate

regards

Clifford Dsouza

I mean status of interface objects, that are under this switch (in object tree).