Hi!
I am wondering about the object tools from the alarm browser.
I wish to send data by right clicking on an alarm in the browser and select object tools and then for example "create ticket", to create a ticket in the ticket system.
The idea would be to invoke either an action or some command on the netxms server which then sends for example alarm text, time when the alarm was triggered and which user that created the ticket.
Is this doable? Can I send this data from the alarm browser?
Or is it purely an "object" tool?
The reason why I wish to do this instead of an automatic creation is that otherwise the ticket system will be filled with a lot of new tickets, which is not fun to handle.
We are still trimming the system and adding more nodes and alarms so I have not had time to fix situations to remove excessive alarms, yet :)
Thanks in advance!
Best regards,
Dan
Hi!
Currently you cannot execute tool on an alarm - you can call object tool, but server will not pass alarm's data to it. It's a good idea to have an "alarm tools" as well - I'll add this as feature request. It should be relatively easy to implement based on object tools - just add few more macros.
Best regards,
Victor
Sounds great
Thanks!
Best regards,
Dan