NetXMS Support Forum

English Support => General Support => Topic started by: DH on February 20, 2014, 04:14:08 PM

Title: Plagued with DCI collection errors
Post by: DH on February 20, 2014, 04:14:08 PM
Hi,

Since upgrading to 1.2.12 we have been getting lots of DCI collection errors in the NetXMS Console which we never got with 1.2.11. A dialogue is thrown up titled "Multiple problems have occurred", below the title it says "Cannot get DCI values for node XXXXXXX. Software caused connection abort: socket write error".

The console platform is Windows 7 (64bit)
The server platform is Windows 2008 R2

A restart of the console seems to cure the problem for a few hours.

Regards,
David
Title: Re: Plagued with DCI collection errors
Post by: DH on February 20, 2014, 05:10:22 PM
Further information, a browser based console on the same host as the NetXMS console comes up with the same errors. In the console if I click ok past the error dialogue the 'last values' page on the node is empty, restart the console and it is all back to normal.

Regards,
David
Title: Re: Plagued with DCI collection errors
Post by: Victor Kirhenshtein on February 20, 2014, 07:53:09 PM
Hi!

Seems like common problem, there are few other very similar bug reports. We are trying to reproduce it and fix.

Best regards,
Victor
Title: Re: Plagued with DCI collection errors
Post by: Sympology on March 28, 2014, 04:35:28 PM
Just to let you know I'm getting this as well, I'll try the latest version as soon as I can and let you know how I get on.

Client:
Windows 7 32bit
Windows 8 64bt

Server
Windows Server 2003 32bit

FYI originally we had it on MySQL, but exported the DB and wiped machine and reloaded it with SQLite and reimported DB
Title: Re: Plagued with DCI collection errors
Post by: andrey--k on March 28, 2014, 05:36:30 PM
Is this error apears in latest (1.2.13) nxmc version?
Title: Re: Plagued with DCI collection errors
Post by: Sympology on March 28, 2014, 05:44:14 PM
I've just upgraded to .13 so I'll know by Monday morning  :)
Title: Re: Plagued with DCI collection errors
Post by: Sympology on March 31, 2014, 12:04:12 PM
Just to let you know, I did the upgrade on Friday and it stayed up all weekend. This compared with it failing after a few hours, so certainly looking better.
Title: Re: Plagued with DCI collection errors
Post by: Sympology on April 11, 2014, 12:52:31 PM
Ok, it was up for a week, and all was fine. Then added the webserver and it falls over again, this time with historic issues. I've had problems with the webclient in the past, so not (at this stage) convinced that it is the same issue. I've stopped the server again and seems stable.
Like I said, i think it's my setup that has the issue and I'll work on that another day.

Stu..
Title: Re: Plagued with DCI collection errors
Post by: DH on April 11, 2014, 12:58:15 PM
Hi,

We've been running 1.2.13 for a couple of weeks and the DCI collection errors has not re-appeared since the upgrade, looks solved here.

Regards,
David