NetXMS Support Forum

I have a Windows Server 2008 box with the 2.2.15 agent installed and get an alarm after adding the node "Problem with agent log: could not open"

I've removed and reinstalled and installed it just like all my other servers, but am not sure why this one is failing.  I also tried to reapply the permissions down the tree from c:\netxms, but that didn't work either.

If I run the agent manually, I get this below.

C:\NetXMS\bin>nxagentd -D6
ERROR: Cannot open log file, logs will be written to syslog with debug level 1

When I do a full poll, everything seems to run fine (see below)

[2019.06.06 10:18:28] **** Poll request sent to server ****
[2019.06.06 10:18:28] Poll request accepted
[2019.06.06 10:18:28] Starting configuration poll for node CHRONOS
[2019.06.06 10:18:28] Capability reset
[2019.06.06 10:18:28] Checking node's capabilities...
[2019.06.06 10:18:28]    Checking NetXMS agent...
[2019.06.06 10:18:28]    NetXMS native agent is active
[2019.06.06 10:18:28]    NetXMS agent version changed to 2.2.15
[2019.06.06 10:18:28]    Platform name changed to windows-x64
[2019.06.06 10:18:28]    System description changed to Windows CHRONOS 6.1.7601 Windows Server 2008 R2 Build 7601 Service Pack 1 AMD-64
[2019.06.06 10:18:28]    Reading list of available Windows Performance Counters...
[2019.06.06 10:18:38]    75 counters read
[2019.06.06 10:18:39]    Checking SNMP...
[2019.06.06 10:19:01] Capability check finished
[2019.06.06 10:19:01] Checking interface configuration...
[2019.06.06 10:19:01] Interface configuration check finished
[2019.06.06 10:19:01] Checking node name
[2019.06.06 10:19:01] Node name is OK
[2019.06.06 10:19:01] Reading list of installed software packages
[2019.06.06 10:19:01] Got information about 71 installed software packages
[2019.06.06 10:19:02] Finished configuration poll for node CHRONOS
[2019.06.06 10:19:02] Node configuration was changed after poll
[2019.06.06 10:19:02] **** Poll completed successfully ****

Any help is appreciated!

Can you post your Agent configuration file, please?

Here it is.  It's the same as all the rest.

Thanks!

#
# NetXMS agent configuration file
# Created by agent installer at Wed May 29 09:41:58 2019
#

MasterServers = ###.###.###.### (NetXMS server IP)
ConfigIncludeDir = C:\NetXMS\etc\nxagentd.conf.d
LogFile = {syslog}
FileStore = C:\NetXMS\var
SubAgent = ecs.nsm
SubAgent = filemgr.nsm
SubAgent = ping.nsm
SubAgent = logwatch.nsm
SubAgent = portcheck.nsm
SubAgent = winperf.nsm
SubAgent = wmi.nsm

You haven't configured a log file as such.
It's possible the error message is misleading. {syslog} on Windows means it will log to the Windows Event Log, not a file.

If you want an actual log file, you would need to enter the full path/filename, e.g.
LogFile = C:\NetXMS\nxagentd.log

Thanks for the help, that seemed to work, but I've got many other Windows servers with the exact same settings that work just fine.

I appreciate the help.