NetXMS Support Forum

Hello everyone,

Could someone please help with the following:

The agent on a monitored server running windows 2003 sends an invalid character as a result, instead of a string/number. (See attachment 02, 03 and a working one on another server: Attachment 04)

Running the script from a command line gives the correct response... (See attachment 01)

Some additional information:
1. Server OS: Win 2003 R2 32Bit SP2
2. Agent OS: Win 2003 R2 32Bit SP2
3. NetXMS server version is 1.2.5
4. NetXMS client version is 1.2.5
5. NetXMS server database collation: utf8_general_ci

Any help is greatly appreciated!

Sincere greetings,
Peter.

Hi!

I suppose it's a UNICODE issue. Can you try to downgrade agent on one of the servers to 1.2.2 and see if problem disappears?

Best regards,
Victor

Hi Victor,


Thanxx for your fast reply! Yep it works now! Does this mean that from V1.2.3 onwards there is unicode built-in?

Just another question that you might also be knowledgeable about. I notice that on monitored Windows hosts running on VMWare Server (so actually virtual Windows 2003 machines) the agents crash regularly with the message "The referenced memory cannot be read". I must stress that this only happens on VMWare virtual machines...  (I suspect it is due to the memory management of VMWare.)

Thanx anyway already,
Sincere greetings from Belgium ;-),
Peter.

Could you please enable crash dump collecting and send us minidump of the crash?

To enable it, you need to add these options in nxagentd.conf:
CreateCrashDumps=yes
FullCrashDumps=yes
DumpDirectory=c:\netxms\dump

You also need to create "c:\netxms\dump" directory.