NetXMS Support Forum

English Support => General Support => Topic started by: Woody on February 12, 2020, 08:27:14 AM

Title: Status of DCI changed to UNSUPPORTED
Post by: Woody on February 12, 2020, 08:27:14 AM
Hello,
on some servers I have problems with 03 System Update, 04 Average CPU load and 06 Threads.
On other servers everything is working fine.
But here i always get the error Status of DCI changed to UNSUPPORTED.

(https://i.ibb.co/hBFDzJc/Screenshot-20200212-065032.jpg) (https://ibb.co/VgY24cx)
Title: Re: Status of DCI changed to UNSUPPORTED
Post by: Filipp Sudanov on February 13, 2020, 06:56:43 PM
What's in the log file of agent at the moment when they became unsupported?

Probable reason could be some problems with platform subagent - it's winnt.nsm in case if the agent is on windows.
Title: Re: Status of DCI changed to UNSUPPORTED
Post by: Woody on February 26, 2020, 02:00:54 PM
I don't have a agent log file. It's only SNMP.
How can I fix this? I always get error messages because of this.
I don't get this error always. Sometimes I get the error and after 30 minutes it's working fine and I don't get any errors.