Difference between Acknowledge and Sticky Acknowledge

Started by Lukas, December 19, 2012, 08:53:28 AM

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Lukas

Hello,

Please, can someone explain difference between "Acknowledged" and "Sticky Acknowledged" alarm states? What is "Sticky Acknowledge" action good for?

Thanks & Regards,
Lukas

nOT

I believe, "Sticky Acknowledged" won't be reset if the alarm reappears.

Victor Kirhenshtein

Normally, when alarm's repeat count increases (because new event was matched to existing alarm by alarm's key), alarm's state reset to "outstanding". To prevent this, you can use "sticky acknowledge". In that state, alarm will remain acknowledged event after new matching events.
This can be useful when you know that there will be new matching events, but it will not change the situation. For example, if you have network device which will send new SNMP trap every minute until problem solved, sticky acknowledge will help to eliminate unnecessary outstanding alarms.

Best regards,
Victor

Lukas

Thank you for the reply, this looks as a very useful feature.