NetXMS Support Forum

Hello team,

We get a lot of Thread ""Syncer Thread" is not responding" alarms on our NetXMS server, about 150-200 per day. I made a research in the forum and find a lot of topic closed to this. However i didn't see explanation on what is causing this and where to look. From what i found i checked if there are any long running queries and there are none, also changed SyncInterval to 300. This one did make a change and now we are getting 20-30 per day now(I guess if i change it to 500-600 it will stop spamming).

Could you please guide me how to find the root cause and solve this?

Server version: 2.0.7
Agent versions: Latest

Best Regards,
Adrian

Hi,

we did some optimizations in syncer in 2.2.x for environments with lot of changes. I suggest considering upgrade to 2.2.x - there are good chances that those problems will go away.

Best regards,
Victor

Hello Victor ,

Thanks. Upgrade is planed for the near future. Anyway i changed the sync interval to 500 and now i get 1 alarm every hour.

Still i am not sure how important is this and could i totally ignore the alarm in the event policy, so we don't receive the spam.