NetXMS Support Forum

Hello

We were in the process of upgrading from 1.2.2 to 1.2.3 in our deployment and unfortunately run into problems (Win7 32Bit). Downgraded netxms server back to 1.2.2, deployed the 1.2.3 on Win2K  server and had the same result. Looking at the debugs below, I cleared the database and re-initialised the database. Netxms would then run successfully. I have had a look at the table which it was querying and there is nothing particularly interesting, totalrow count was around 300000 and the itemid rowcount being queried was 4290. I am comfortable that the mysql instance is good as this has been live in the 1.2.2 installation and is still good subsequent to the downgrade.

Sorry I am not sure which additional information might be constructive?

Aron

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   netxmsd.exe
  Application Version:   0.0.0.0
  Application Timestamp:   504f151c
  Fault Module Name:   MSVCR80.dll
  Fault Module Version:   8.0.50727.6195
  Fault Module Timestamp:   4dcddbf3
  Exception Code:   c0000005
  Exception Offset:   000149d1
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   2057
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Debug Version 8

[11-Sep-2012 16:46:23] Loading VPN connectors...
[11-Sep-2012 16:46:23] Loading clusters...
[11-Sep-2012 16:46:23] Loading templates...
[11-Sep-2012 16:46:24] Loading agent policies...
[11-Sep-2012 16:46:24] Loading network maps...
[11-Sep-2012 16:47:25] AccountStatusUpdater: wakeup

Debug Version 9

[12-Sep-2012 19:31:50] Successful async query: "SELECT idata_value,idata_timestamp FROM idata_8594 WHERE item_id=3000 ORDER BY idata_timestamp DESC LIMIT 1" [187 ms]
[12-Sep-2012 19:31:50] Successful async query: "SELECT idata_value,idata_timestamp FROM idata_8594 WHERE item_id=3424 ORDER BY idata_timestamp DESC LIMIT 1" [94 ms]
[12-Sep-2012 19:31:51] Successful async query: "SELECT idata_value,idata_timestamp FROM idata_8594 WHERE item_id=3425 ORDER BY idata_timestamp DESC LIMIT 1" [188 ms]
[12-Sep-2012 19:32:04] Successful async query: "SELECT idata_value,idata_timestamp FROM idata_8594 WHERE item_id=3426 ORDER BY idata_timestamp DESC LIMIT 1" [13655 ms]

Hi!

Most likely it's related to network maps. Similar problem was reported today on Russian forum. I just replaced installer with patched one. Can you please download it again and try to install? Netxmsd.exe -v should show 1.2.3.1 for patched version.

Best regards,
Victor

Hello

Many thanks, is now running successfully on the patched version.

Best Regards
Aron