NetXMS Support Forum

Hi,

I have an issue with monitoring  a PC over wan.
When the pc is online all goes well.
But once the pc goes offline. Netxms shows the status of the pc offline. So far OK.
But when the PC goes back online. Netxms will never update the status.
The only way to update the status is a manual Configuration Poll. Even the manual status update doesn't work.

If I have a look in the log file in the client. After the host is back online. There are no new log events. So it looks that the server never tries to contact the client.

On the wan site of the pc the only port that is open is the netxms port 4700. ICMP is disabled.
Is it possible that when the host is offline. the server lost the connection with 4700. after that he tried to contact the host bij icmp end it isn't possible he never tries to contact the client.

Maybe it is also the problem in normal LAN when icmp is disabled on client side.

Running (1.2.17)

Regards

Hi,

you mention dynamic IP - does it mean that IP of this node is changing when it goes online again?

Best regards,
Victor

HI,

No in this case the IP of the wan connection is still the same.

Regards

Denis