NetXMS Support Forum

Hi.

I've just upgraded to v3 (2305).  I'm having a problem accessing some devices in the console, and it appears to be the ones with large numbers of interfaces or DCI's.

I don't recall the issue with v2, although I did add a few more DCI's since upgrading to v3 which could have tipped it over some limit.

Symptoms:

When I right click on a node, sometimes get the hourglass for ~30s and then nothing happens.  Right click again and get a somewhat blank / corrupted popup menu about 1/3rd the size of normal, mostly blank, a few populated items.  If I click on another (smaller) device it seems to clear the problem and I can then right click successfully on the bigger device.  However, attempting to access the DCI configuration, I get the DCI tab pop up but the panel is completely blank.  Not even a blank table, just a grey window with no widgets.

The device in question has 350 interfaces, and I would estimate (can't find out exactly) around 4,000 DCI's

Sometimes when this condition occurs, the console starts acting oddly, and I can't access other things like server console, or edit a dashboard (get blank grey tab).

This is running locally on the server (Windows).  6 CPU, 8GB RAM (mostly dedicated to MariaDB cache).  Also tried console from a remote PC and same issue.  Console is 2284.

Rich

Some screenshots

Another showing the "small" right click corrupted menu.

Just to add, this setup has been working well for a few years (since version 1).  Did an upgrade a week or so back from 2.2.something to 3.

Hi!

Please attach console log (it should be in your user's home folder - C:\Users\<username>\.nxmc\data\.metadata\.log).

Best regards,
Victor

Hi Victor,

Attached is the log.

I also removed some of the DCI's from the template assigned to this node, which resulted in ~200 fewer DCI's for this node, and the problem seems to have resolved itself.  After doing this I was able to confirm that the node has around 4200 DCI's configured.

Regards,
Richard