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NetXMS Support Forum

English Support => General Support => Topic started by: Millenium7 on November 30, 2020, 03:14:57 AM

Title: web console immediately timing out, can't login
Post by: Millenium7 on November 30, 2020, 03:14:57 AM
I've just updated from an earlier version (unsure of exact version but database says it went from 35.17 to 36.17)
Loaded the new netxms .war file
Upon loading the web interface it immediately pops up "The server session timed out"
Refreshing the page or click 'restart' it again immediately pops up, I havn't even logged in yet or entered any credentials. And I can't enter them as this pop-up is in the way

Tried rebooting the entire server, same problem
Title: Re: web console immediately timing out, can't login
Post by: Filipp Sudanov on November 30, 2020, 02:49:23 PM
Try clearing cookies in your browser
Title: Re: web console immediately timing out, can't login
Post by: bobglock on December 01, 2020, 01:03:23 PM
Hi to all,

Same problem here, with server version 3.6.273 (but is the same with 3.6.252), when I try to connect with client or via web, the error is " Request timeout". I've got ten different server with the same version and I've got the same problem.
Any suggestion?

Thank you so much

Roberto
Title: Re: web console immediately timing out, can't login
Post by: Filipp Sudanov on December 01, 2020, 01:15:24 PM
Clearing cookies in your browser should help. Or you can incognito mode or another browser.
Title: Re: web console immediately timing out, can't login
Post by: bobglock on December 01, 2020, 01:19:18 PM
Hi,

thank you,  nor does deleting cookies or using client work. Also via client I've got the same error message

Roberto
Title: Re: web console immediately timing out, can't login
Post by: Victor Kirhenshtein on December 01, 2020, 03:09:40 PM
What browser you are using? Do you have this issue in all browsers?

Best regards,
Victor
Title: Re: web console immediately timing out, can't login
Post by: bobglock on December 01, 2020, 03:11:22 PM
Hi,

thank you for reply. Yes, I've tried all the browser and I've got the same problem. Also with the client on Windows and on Linux.

Thanks in advance.

Roberto
Title: Re: web console immediately timing out, can't login
Post by: bobglock on December 01, 2020, 03:19:29 PM
Sorry, I forgot to add that whenever I restart the netxmsd service comes back to work for a few hours.

Regards

Roberto
Title: Re: web console immediately timing out, can't login
Post by: Filipp Sudanov on December 01, 2020, 06:15:44 PM
Ah, the same problem with desktop client also. So it's a different problem, then initially in this topic.

Is netxmsd process actually running at the moment, when you are trying to connect?
On what OS netxms server is running?

If it's linux, try to capture threads at the moment, when you are unable to connect. To do this, run this script: https://raw.githubusercontent.com/netxms/netxms/master/tools/capture_netxmsd_threads.sh
This script requires gdb to be installed on the system. Run the script 3 times with 10-20 seconds interval. It will produce files in /tmp. Please share these files.
Title: Re: web console immediately timing out, can't login
Post by: bobglock on December 01, 2020, 06:56:18 PM
Thanks for the support.

Yes the process is running when I try to connect. The OS is Ubuntu 20.10 with 5.8.0-29-generic kernel.

Here the files in /tmp.

Thanks in advance, I really appreciate.

Roberto
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