NetXMS Support Forum

Hi,
I installed webui on win7 to test it, the install process is done correctly no error shown, but Webui Service can not be started and it's show up this error message :

Quote
Windows could not start the NetXMS WebUI on local computer. for more information, review the system event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1.

Any Help to fix this?

Thank you

Hi!

Please check log files located under web UI installation directory.

Best regards,
Victor

Hi,
Thank you for your reply,
In the given location i have this log :

Quote

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6ebead39, pid=1948, tid=292
#
# JRE version: 7.0_25-b17
# Java VM: Java HotSpot(TM) Client VM (23.25-b01 mixed mode, sharing windows-x86 )
# Problematic frame:
# V  [jvm.dll+0x12ad39]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
#   http://bugreport.sun.com/bugreport/crash.jsp
#

---------------  T H R E A D  ---------------

Current thread (0x035f5000):  JavaThread "ShutdownMonitor" daemon [_thread_in_vm, id=292, stack(0x037a0000,0x03810000)]


VM Arguments:
jvm_args: exit
java_command: <unknown>
Launcher Type: generic



......
......


Environment Variables:
PATH=C:\Program Files\Borland\Delphi7\Bin;C:\Program Files\Borland\Delphi7\Projects\Bpl\;C:\Program Files\CollabNet;C:\Program Files\Embarcadero\RAD Studio\12.0\bin;C:\Users\Public\Documents\RAD Studio\12.0\Bpl;C:\Program Files\Embarcadero\RAD Studio\12.0\bin64;C:\Users\Public\Documents\RAD Studio\12.0\Bpl\Win64;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;
USERNAME=KANZARI-PC$
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 6, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows 7 Build 7600

CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 23 stepping 6, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, tsc

Memory: 4k page, physical 1940648k(1329224k free), swap 3881296k(2991644k free)

vm_info: Java HotSpot(TM) Client VM (23.25-b01) for windows-x86 JRE (1.7.0_25-b17), built on Jun 21 2013 13:06:48 by "java_re" with unknown MS VC++:1600

time: Mon Apr 14 00:33:04 2014
elapsed time: 6373 seconds

it's seems that there is a JRE Error, is there any suggestion?

Thank you

Hard to suggest anything except trying to upgrade to latest Java 7 JRE or maybe try Java 6.

Best regards,
Victor