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[scomoletti]

I have a new install of 2.2.15 on Centos 7.5 running in a docker container. Same architecture I use everywhere aside from the netxms version. It ran fine at first while we imported our standard templates, events, epp, traps, etc etc. About 12 hours later I went to edit one of the epp rules and got a 'Cannot open event processing policy: Request timed out' error when trying to open the window in both the web ui and in the full client. I have 4 other 2.2.15 instances where this does not happen. There are some differences in the templates and epp rules but the other systems have more than this one. it only has a subset of the rules.

I unmanaged everything in infrastructure (it only had the netxms server itself) and set debug to 9 but couldnt find anything in the logs at all that I was able to distinguish from the normal log noise.

Any ideas how to proceed? further debug options? or a way to purge the rules without having access to the config options? I was able to export/import the rules still without issue and the file structure looks correctly formed.

Thanks,

Steve

[Alex Kirhenshtein]

Looks like internal lock. I recommend you to upgrade to 2.2.16. If issue remain, please take snapshot of the process threads (we bundle script capture_netxmsd_threads.sh for that).

[scomoletti]

2.2.16 did correct the problem. Still not sure what triggered it however. I see no commits (based on the desc) in 2.2.16 that would explain how it fixed the issue.

[Victor Kirhenshtein]

Depending on how you are using server it could be commit 3ab06f4e1c ("fixed server deadlock after action configuration import", 2019-06-19).

Best regards,
Victor