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Author Topic: Cant open Event Processing Policy in 2.2.15 via web ui or full client  (Read 182 times)

scomoletti

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I have a new install of 2.2.15 on Centos 7.5 running in a docker container. Same architecture I use everywhere aside from the netxms version. It ran fine at first while we imported our standard templates, events, epp, traps, etc etc. About 12 hours later I went to edit one of the epp rules and got a 'Cannot open event processing policy: Request timed out' error when trying to open the window in both the web ui and in the full client. I have 4 other 2.2.15 instances where this does not happen. There are some differences in the templates and epp rules but the other systems have more than this one. it only has a subset of the rules.

I unmanaged everything in infrastructure (it only had the netxms server itself) and set debug to 9 but couldnt find anything in the logs at all that I was able to distinguish from the normal log noise.

Any ideas how to proceed? further debug options? or a way to purge the rules without having access to the config options? I was able to export/import the rules still without issue and the file structure looks correctly formed.

Thanks,

Steve

« Last Edit: August 12, 2019, 06:59:51 pm by scomoletti »
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Alex Kirhenshtein

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Re: Cant open Event Processing Policy in 2.2.15 via web ui or full client
« Reply #1 on: August 02, 2019, 11:08:39 am »

Looks like internal lock. I recommend you to upgrade to 2.2.16. If issue remain, please take snapshot of the process threads (we bundle script capture_netxmsd_threads.sh for that).
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scomoletti

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Re: Cant open Event Processing Policy in 2.2.15 via web ui or full client
« Reply #2 on: August 09, 2019, 05:00:30 pm »

2.2.16 did correct the problem. Still not sure what triggered it however. I see no commits (based on the desc) in 2.2.16 that would explain how it fixed the issue.
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Victor Kirhenshtein

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Re: Cant open Event Processing Policy in 2.2.15 via web ui or full client
« Reply #3 on: August 11, 2019, 11:23:49 am »

Depending on how you are using server it could be commit 3ab06f4e1c ("fixed server deadlock after action configuration import", 2019-06-19).

Best regards,
Victor
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