NetXMS Support Forum

Hi,

Sinds installing 1.1.4 server I do not receive any more e-mails notificaitons.
In NetXMS Event Browser I find errors like:
Unable to send e-mail to <?e>: SMTP conversation failure
(Somtime the <... is followed by the message without and tailing >)
On the mail server I get error 501 (=wrong parameters)

Is this a bug?

Dan

That's very strange. I don't touch e-mail sending code for a very long time. Is it possible to log SMTP conversation on your mail server?

Best regards,
Victor

Victor,

This is what I can find in the server log:

2011-09-14 08:27:07 IP_NetXMS netxms SMTPSVC1 ANTILOPEML3 IP_Mailserver 0 HELO - +netxms 250 0 41 11 0 SMTP - - - -
2011-09-14 08:27:07 IP_NetXMS netxms SMTPSVC1 ANTILOPEML3 IP_Mailserver - +FROM:+<NetXMS+Server> 501 0 27 26 0 SMTP - - - -
(I replaced the real IP's for obvious reasons)

I should be able to get more details out our Exchange, but it's really a pain... I'll see what I can do to check this further.

Dan

Victor,

I've installed a mail server (hMailServer) on the same server as NetXMS to allow me to capture the smtp conversation.
Funny is that sending mails through this mail server works fine. However since our Exchange settings didn't change and that problems started when upgrading to 1.1.4, taking into account no change was made to the sending mail function, could it be the problems has to do with character sets (compilation)? I'm asking this as the Event Browser shows Chinese chars where the e-mail address should show, this it typical with Unicode related issues.

As for me, I'm going to keep using the local mail server as it presents several advantages over sending mail through the Exchange server.

Dan