NetXMS Support Forum

English Support => General Support => Topic started by: andi on January 16, 2012, 05:59:11 AM

Title: not connecting
Post by: andi on January 16, 2012, 05:59:11 AM
why?
Title: Re: not connecting
Post by: lindeamon on January 16, 2012, 09:48:37 AM
few options:

1. firewall
2. network connectivity
3. server is not running

follow this steps:
1. ping the server
2. check for firewall existance
3. depending on your os:
    1. windows - check that "NetXMS Core" service is running
    2. linux - run "ps -ef | grep netxmsd" and see if the server is running
4. check the the version of the server matches the version of the client.

*** after an upgrade there is a chance that the server will not run since the DB has to be upgraded.