NetXMS Support Forum

A server was shut down when a customer moved from one place to another, and an expected "Node down" alarm turned up in the NetXMS Management Console.

When the server got back up at another place it had its IP address changed, and for unrelated reasons we have decided not to monitor this server anymore.

The problem now is that we are unable to terminate or in any other way get rid of the alarm. When we try to terminate it (or manage it in any other way), there's an error message:

Title: "Probelm Occurred"
Message: "'Terminate alarms' has encountered a problem. Cannot terminate alarm: Invalid alarm ID" (The Details section only repeats the last sentence.)

(I've found two threads on this problem, one from 2008 and one from 2013, but neither discloses the solution.)

Hello!

One of the servers we're monitoring (Windows) has begun to send alarm SYS_AGENT_UNREACHABLE. There are no other alarms from this server during this period, and it seems OK.

The alarm indicates that the NetXMS server is not reaching the NetXMS agent. But this is on and off. Say once in every half hour or so - the alarm comes and goes.

It is not a big problem, but it is quite annoying. I was wondering if there is anything one can do, check, configure, or whatever, to make this stop.

The server is more or less right by the NetXMS server, physically, and we do not have any general network problems. As I said, everything works fine - except these alarms.

Any help appreciated!