NetXMS Support Forum

Hello,

after updating to version 6.2.4 (server, agent, client...), opening one of our custom dashboards causes the server to crash; how can we identify the cause of the problem?

We tried disabling "Scripts.RestrictWriteAccess", but without success.

Thanks in advance,

Alessio.

Just to inform that after upgrade to 6.2.1 (server and web interface) graphs doesn't accomplish time period settings on first opening (eg. time period in properties is set to 1 day and they opens as last hour...).

Manual or auto refresh restores correct time period display settings....

Hello, noted an abnormal value on snmp collected value and want to remove it, but from client and webui "Delete value" has no effect, how can we remove it from collected data?

Netxms server, client and webui versions are 6.0.5, thanks in advance...

Hello guys, just upgraded server and webui to 5.1.0 on debian linux 11 with tomcat9 and java17...

Switching to perspective graphs and selecting any returns error:

Cannot invoke "org.netxms.client.datacollection.GraphDefinition.isAutoRefresh()" because "this.configuration" is null

journalctl -u tomcat9.service -f output:

Nov 12 08:40:15 sysmon-arpa tomcat9[546]: 08:40:15.196 [UIThread [2dfc4fb5]] DEBUG o.n.nxmc.base.windows.MainWindow - Switching to perspective Graphs
Nov 12 08:40:17 sysmon-arpa tomcat9[546]: 08:40:17.505 [UIThread [2dfc4fb5]] DEBUG o.netxms.nxmc.base.views.ViewStack - Existing view 5bdb3e0c-1856-4024-9f57-95e8403df98d replaced by view 84ff83a4-2c03-491d-bacd-50fbb761e5a2
Nov 12 08:40:17 sysmon-arpa tomcat9[546]: 08:40:17.505 [UIThread [2dfc4fb5]] DEBUG org.netxms.nxmc.base.views.View - View disposed - 5bdb3e0c-1856-4024-9f57-95e8403df98d
Nov 12 08:40:17 sysmon-arpa tomcat9[546]: Exception occurred
Nov 12 08:40:17 sysmon-arpa tomcat9[546]: java.lang.NullPointerException: Cannot invoke "org.netxms.client.datacollection.GraphDefinition.isAutoRefresh()" because "this.configuration" is null
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.modules.datacollection.views.HistoricalGraphView.createActions(HistoricalGraphView.java:536)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.modules.datacollection.views.HistoricalGraphView.createContent(HistoricalGraphView.java:410)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.base.views.View.create(View.java:214)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.base.views.ViewStack.pushViewInternal(ViewStack.java:370)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.base.views.ViewStack.setView(ViewStack.java:323)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.base.views.Perspective.setMainView(Perspective.java:564)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.modules.datacollection.GraphsPerspective.navigationSelectionChanged(GraphsPerspective.java:86)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.base.views.Perspective$1.selectionChanged(Perspective.java:96)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.viewers.Viewer$2.run(Viewer.java:166)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.util.SafeRunnable$1.run(SafeRunnable.java:130)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.util.SafeRunnable.run(SafeRunnable.java:177)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.viewers.Viewer.fireSelectionChanged(Viewer.java:164)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.viewers.StructuredViewer.updateSelection(StructuredViewer.java:2193)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.viewers.StructuredViewer.handleSelect(StructuredViewer.java:1216)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.viewers.StructuredViewer$4.widgetSelected(StructuredViewer.java:1246)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.util.OpenStrategy.fireSelectionEvent(OpenStrategy.java:232)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.util.OpenStrategy.access$3(OpenStrategy.java:226)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.util.OpenStrategy$1.handleEvent(OpenStrategy.java:403)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:109)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:687)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.swt.widgets.Widget.notifyListeners(Widget.java:594)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.swt.widgets.Display.executeNextEvent(Display.java:1216)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.swt.widgets.Display.runPendingMessages(Display.java:1197)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.swt.widgets.Display.safeReadAndDispatch(Display.java:1180)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:1172)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.window.Window.runEventLoop(Window.java:869)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.jface.window.Window.open(Window.java:845)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.netxms.nxmc.Startup.createUI(Startup.java:304)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.rap.rwt.internal.lifecycle.RWTLifeCycle.createUI(RWTLifeCycle.java:177)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.rap.rwt.internal.lifecycle.RWTLifeCycle$UIThreadController.run(RWTLifeCycle.java:290)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at java.base/java.lang.Thread.run(Thread.java:833)
Nov 12 08:40:17 sysmon-arpa tomcat9[546]:        at org.eclipse.rap.rwt.internal.lifecycle.UIThread.run(UIThread.java:107)


Legacy webui works,
thanks in advance,
Alessio.