Hi,
my setup involves several servers, all of which work fine.
However, recently, one of the agents has become unreachable.
After restarting the agent, the server could collect data, but the connection closed after around five minutes.
The agent logs show that the request from the server is accepted by the agent. What could be the issue here?
serverVersion: 6.1.1
agentVersion: 6.2.1
agentOS: Linux
The output from configuration poll:
nxagentlog DebugLevel 8:
Kind regards
my setup involves several servers, all of which work fine.
However, recently, one of the agents has become unreachable.
After restarting the agent, the server could collect data, but the connection closed after around five minutes.
The agent logs show that the request from the server is accepted by the agent. What could be the issue here?
serverVersion: 6.1.1
agentVersion: 6.2.1
agentOS: Linux
The output from configuration poll:
Code Select
[16.07.2026 10:31:44] **** Poll request sent to server ****
[16.07.2026 10:31:44] Poll request accepted, waiting for outstanding polling requests to complete...
[16.07.2026 10:31:44] Starting configuration of for node <nodename>
[16.07.2026 10:31:44] Checking node's capabilities...
[16.07.2026 10:31:44] Checking NetXMS agent...
[16.07.2026 10:32:14] Cannot connect to NetXMS agent (Request timeout)
[16.07.2026 10:32:14] SNMP polling is disabled
[16.07.2026 10:32:14] EtherNet/IP polling is disabled
[16.07.2026 10:32:14] Modbus TCP polling is disabled
[16.07.2026 10:32:14] Capability check finished
[16.07.2026 10:32:14] Checking interface configuration...
[16.07.2026 10:32:14] Unable to get interface list from node
[16.07.2026 10:32:14] Interface configuration check finished
[16.07.2026 10:32:14] Checking node name
[16.07.2026 10:32:14] Node name cannot be interpreted as valid IP address, no need to resolve to host name
[16.07.2026 10:32:14] Updating general system hardware information
[16.07.2026 10:32:14] Processing template automatic apply rules
[16.07.2026 10:32:14] Processing container autobind rules
[16.07.2026 10:32:14] Processing cluster autobind rules
[16.07.2026 10:32:14] Finished configuration poll of node <nodename>
[16.07.2026 10:32:14] Node configuration was not changed after poll
[16.07.2026 10:32:14] **** Poll completed successfully ****nxagentlog DebugLevel 8:
Code Select
2026.07.16 08:20:21.884 *D* [comm ] Incoming connection from <server-ip>
2026.07.16 08:20:21.884 *D* [comm ] Connection from <server-ip> accepted
2026.07.16 08:20:21.884 *D* [comm.cs.4 ] Session registered (control=true, master=true, upgrade=true)
2026.07.16 08:20:21.884 *D* [comm.cs.4 ] Message dump:
** 000000 | 00 B6 50 20 00 00 00 10 00 00 00 00 00 00 00 00 | ..P ............
** code=0x00B6 (CMD_GET_NXCP_CAPS) version=5 flags=0x0020 id=0 size=16 numFields=0
** control message
2026.07.16 08:20:21.884 *D* [comm.cs.4 ] Received control message CMD_GET_NXCP_CAPS
2026.07.16 08:20:21.884 *D* [comm.cs.4 ] Using protocol version 5
2026.07.16 08:20:21.884 *D* [comm.cs.4 ] Sending message CMD_NXCP_CAPS (ID 0; size 16; uncompressed)
2026.07.16 08:20:21.884 *D* [comm.cs.4 ] Outgoing message dump:
** 000000 | 00 B7 50 20 00 00 00 10 00 00 00 00 05 00 00 00 | ..P ............
** code=0x00B7 (CMD_NXCP_CAPS) version=5 flags=0x0020 id=0 size=16 numFields=83886080
** control message
2026.07.16 08:20:21.884 *D* [comm.cs.4 ] Message dump:
** 000000 | 01 34 50 00 00 00 00 38 00 00 00 01 00 00 00 05 | .4P....8........
** 000010 | 00 00 00 97 03 01 00 01 00 00 02 17 03 01 00 01 | ................
** 000020 | 00 00 02 18 03 01 00 01 00 00 02 3A 03 01 00 01 | ...........:....
** 000030 | 00 00 03 12 03 01 00 01 | ........
** code=0x0134 (CMD_SET_SERVER_CAPABILITIES) version=5 flags=0x0000 id=1 size=56 numFields=5
** 000000: [ 151] INT16 1
** 000008: [ 535] INT16 1
** 000010: [ 536] INT16 1
** 000018: [ 570] INT16 1
** 000020: [ 786] INT16 1
2026.07.16 08:20:21.884 *D* [comm.cs.4 ] Received message CMD_SET_SERVER_CAPABILITIES (1)
2026.07.16 08:20:22.224 *D* [dc ] DataCollector: sleeping for 60 seconds
2026.07.16 08:20:47.229 *D* [comm.cs.1 ] Session disconnected by watchdog (timestamp = 110222679040, now = 110222799452)
2026.07.16 08:20:47.229 *D* [comm.cs.1 ] CommSession::disconnect()
2026.07.16 08:20:51.885 *D* [comm.cs.4 ] Communication channel closed by peer
2026.07.16 08:20:51.921 *D* [comm ] Incoming connection from <server-ip>
2026.07.16 08:20:51.921 *D* [comm ] Connection from <server-ip> accepted
2026.07.16 08:20:51.921 *D* [comm.cs.5 ] Session registered (control=true, master=true, upgrade=true)
2026.07.16 08:20:51.921 *D* [comm.cs.5 ] Message dump:
** 000000 | 00 B6 50 20 00 00 00 10 00 00 00 00 00 00 00 00 | ..P ............
** code=0x00B6 (CMD_GET_NXCP_CAPS) version=5 flags=0x0020 id=0 size=16 numFields=0
** control message
2026.07.16 08:20:51.921 *D* [comm.cs.5 ] Received control message CMD_GET_NXCP_CAPS
2026.07.16 08:20:51.921 *D* [comm.cs.5 ] Using protocol version 5
2026.07.16 08:20:51.921 *D* [comm.cs.5 ] Sending message CMD_NXCP_CAPS (ID 0; size 16; uncompressed)
2026.07.16 08:20:51.922 *D* [comm.cs.5 ] Outgoing message dump:
** 000000 | 00 B7 50 20 00 00 00 10 00 00 00 00 05 00 00 00 | ..P ............
** code=0x00B7 (CMD_NXCP_CAPS) version=5 flags=0x0020 id=0 size=16 numFields=83886080
** control message
2026.07.16 08:20:51.922 *D* [comm.cs.5 ] Message dump:
** 000000 | 01 34 50 00 00 00 00 38 00 00 00 01 00 00 00 05 | .4P....8........
** 000010 | 00 00 00 97 03 01 00 01 00 00 02 17 03 01 00 01 | ................
** 000020 | 00 00 02 18 03 01 00 01 00 00 02 3A 03 01 00 01 | ...........:....
** 000030 | 00 00 03 12 03 01 00 01 | ........
** code=0x0134 (CMD_SET_SERVER_CAPABILITIES) version=5 flags=0x0000 id=1 size=56 numFields=5
** 000000: [ 151] INT16 1
** 000008: [ 535] INT16 1
** 000010: [ 536] INT16 1
** 000018: [ 570] INT16 1
** 000020: [ 786] INT16 1
2026.07.16 08:20:51.922 *D* [comm.cs.5 ] Received message CMD_SET_SERVER_CAPABILITIES (1)
2026.07.16 08:20:52.229 *D* [comm.cs.2 ] Session disconnected by watchdog (timestamp = 110222679791, now = 110222804453)
2026.07.16 08:20:52.229 *D* [comm.cs.2 ] CommSession::disconnect()
2026.07.16 08:20:57.229 *D* [comm.cs.3 ] Session disconnected by watchdog (timestamp = 110222687458, now = 110222809453)
2026.07.16 08:20:57.230 *D* [comm.cs.3 ] CommSession::disconnect()
2026.07.16 08:21:21.922 *D* [comm.cs.5 ] Communication channel closed by peer
2026.07.16 08:21:22.224 *D* [dc ] DataCollector: sleeping for 60 seconds
2026.07.16 08:21:56.957 *D* [comm ] Incoming connection from <server-ip>
2026.07.16 08:21:56.957 *D* [comm ] Connection from <server-ip> accepted
2026.07.16 08:21:56.957 *D* [comm.cs.6 ] Session registered (control=true, master=true, upgrade=true)Kind regards