NetXMS Support Forum

Hi,

I'm trying to upgrade from 6.2.1 to 6.2.4
While the upgrade of the applications seems to ok, the webserver can't deploy the war-file.

Shouldn't jakarta be referenced instead of javax?

java -jar /opt/jetty-home-12.0.39/start.jar --list-module
Enabled Modules:
----------------
  0) alpn-java                 transitive provider of alpn-impl for alpn
  1) resources                 transitive provider of resources for logging-logback
  2) logging/slf4j             dynamic dependency of logging-logback
                               transitive provider of logging/slf4j for logging-logback
  3) logging-logback           ${jetty.base}/start.d/logging-logback.ini
  4) bytebufferpool            transitive provider of bytebufferpool for server
                               ini template available with --add-modules=bytebufferpool
  5) threadpool                transitive provider of threadpool for server
                               ini template available with --add-modules=threadpool
  6) server                    ${jetty.base}/start.d/server.ini
  7) ssl                       ${jetty.base}/start.d/ssl.ini
  8) alpn                      transitive provider of alpn for http2
                               ini template available with --add-modules=alpn
  9) client                    transitive provider of client for websocket-core-client
 10) deploy                    transitive provider of deploy for ee10-deploy
 11) sessions                  transitive provider of sessions for ee10-servlet
                               ini template available with --add-modules=sessions
 12) ee10-servlet              transitive provider of ee10-servlet for ee10-webapp
                               transitive provider of ee10-servlet for ee10-security
 13) security                  transitive provider of security for ee10-security
 14) ee10-security             transitive provider of ee10-security for ee10-webapp
                               transitive provider of ee10-security for ee10-plus
 15) ee-webapp                 transitive provider of ee-webapp for ee10-webapp
                               ini template available with --add-modules=ee-webapp
 16) ee10-webapp               transitive provider of ee10-webapp for ee10-plus
                               transitive provider of ee10-webapp for ee10-deploy
                               ini template available with --add-modules=ee10-webapp
 17) plus                      ${jetty.base}/start.d/plus.ini
 18) jndi                      transitive provider of jndi for ee10-plus
 19) ee10-plus                 transitive provider of ee10-plus for ee10-annotations
 20) ee10-annotations          transitive provider of ee10-annotations for ee10-websocket-jetty
                               transitive provider of ee10-annotations for ee10-websocket-jakarta
 21) ee10-deploy               ${jetty.base}/start.d/ee10-deploy.ini
 22) websocket-core-client     transitive provider of websocket-core-client for ee10-websocket-jakarta
 23) websocket-core-server     transitive provider of websocket-core-server for websocket-jetty
                               transitive provider of websocket-core-server for ee10-websocket-jakarta
 24) ee10-websocket-jakarta    ${jetty.base}/start.d/ee10-websocket-jakarta.ini
 25) websocket-jetty           transitive provider of websocket-jetty for ee10-websocket-jetty
 26) ee10-websocket-jetty      ${jetty.base}/start.d/ee10-websocket-jetty.ini
 27) gzip                      ${jetty.base}/start.d/gzip.ini
 28) http                      ${jetty.base}/start.d/http.ini
 29) http2                     ${jetty.base}/start.d/http2.ini
 30) https                     ${jetty.base}/start.d/https.ini
 31) work                      ${jetty.base}/start.d/work.ini
journalctl jetty.service:
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.348:INFO :oejs.Server:main: jetty-12.0.39; built: 2026-09-04T08:12:14.620Z; git: 23f845b712e7ab5aa7cee1bdec31fadd308b0fd8; jvm 19.0.2+7-Ubuntu-0ubuntu322.04
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.369:INFO :oejdp.ScanningAppProvider:main: Deployment monitor ee10 in [file:///usr/share/jetty-base/webapps/] at intervals 0s
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.374:INFO :oejd.DeploymentManager:main: addApp: App@4ef37659[ee10,null,/usr/share/jetty-base/webapps/nxmc-6.2.4.war]
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.547:INFO :oejew.StandardDescriptorProcessor:main: NO JSP Support for /nxmc-6.2.4, did not find org.eclipse.jetty.ee10.jsp.JettyJspServlet
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.559:INFO :oejsh.ContextHandler:main: Started oeje10w.WebAppContext@3e44f2a5{NetXMS REST API,/nxmc-6.2.4,b=file:///tmp/jetty-0_0_0_0-8080-nxmc-6_2_4_war-_nxmc-6_2_4-any
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.570:WARN :oejew.WebAppContext:main: Failed startup of context oeje10w.WebAppContext@3e44f2a5{NetXMS REST API,/nxmc-6.2.4,b=file:///tmp/jetty-0_0_0_0-8080-nxmc-6_2_4_war-_nxmc-6_2_4-any-4-4077838918963996153/webapp/,a=AVAILABLE,h=oeje10s.SessionHandler@295cf707{STARTED}}{/usr/share/jetty-base/webapps/nxmc-6.2.4.war}
Sep 08 12:27:23 <servername> java[259854]: java.lang.NoClassDefFoundError: javax/servlet/http/HttpServlet
<- content cut due to character limit ->
Sep 08 12:27:23 <servername> java[259854]:    at org.eclipse.jetty.start.Main.main(Main.java:82)
Sep 08 12:27:23 <servername> java[259854]: Caused by:
Sep 08 12:27:23 <servername> java[259854]: java.lang.ClassNotFoundException: javax.servlet.http.HttpServlet
<- content cut due to character limit ->
Sep 08 12:27:23 <servername> java[259854]:    at org.eclipse.jetty.start.Main.main(Main.java:82)
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.572:INFO :oejdp.ScanningAppProvider:main: Deployment monitor ee8 in [file:///usr/share/jetty-base/webapps/] at intervals 0s
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.573:INFO :oejs.DefaultSessionIdManager:main: Session workerName=node0
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.580:INFO :oejs.AbstractConnector:main: Started ServerConnector@400fd762{HTTP/1.1, (http/1.1)}{0.0.0.0:8080}
Sep 08 12:27:23 <servername> java[259854]: 2026-09-08 12:27:23.587:INFO :oejs.Server:main: Started oejs.Server@23348b5d{STARTING}[12.0.39,sto=0] @934ms

Hi,

my setup involves several servers, all of which work fine.
However, recently, one of the agents has become unreachable.
After restarting the agent, the server could collect data, but the connection closed after around five minutes.
The agent logs show that the request from the server is accepted by the agent. What could be the issue here?

serverVersion: 6.1.1
agentVersion: 6.2.1
agentOS: Linux

The output from configuration poll:
[16.07.2026 10:31:44] **** Poll request sent to server ****
[16.07.2026 10:31:44] Poll request accepted, waiting for outstanding polling requests to complete...
[16.07.2026 10:31:44] Starting configuration of for node <nodename>
[16.07.2026 10:31:44] Checking node's capabilities...
[16.07.2026 10:31:44]    Checking NetXMS agent...
[16.07.2026 10:32:14]    Cannot connect to NetXMS agent (Request timeout)
[16.07.2026 10:32:14]    SNMP polling is disabled
[16.07.2026 10:32:14]    EtherNet/IP polling is disabled
[16.07.2026 10:32:14]    Modbus TCP polling is disabled
[16.07.2026 10:32:14] Capability check finished
[16.07.2026 10:32:14] Checking interface configuration...
[16.07.2026 10:32:14] Unable to get interface list from node
[16.07.2026 10:32:14] Interface configuration check finished
[16.07.2026 10:32:14] Checking node name
[16.07.2026 10:32:14] Node name cannot be interpreted as valid IP address, no need to resolve to host name
[16.07.2026 10:32:14] Updating general system hardware information
[16.07.2026 10:32:14] Processing template automatic apply rules
[16.07.2026 10:32:14] Processing container autobind rules
[16.07.2026 10:32:14] Processing cluster autobind rules
[16.07.2026 10:32:14] Finished configuration poll of node <nodename>
[16.07.2026 10:32:14] Node configuration was not changed after poll
[16.07.2026 10:32:14] **** Poll completed successfully ****
nxagentlog DebugLevel 8:
2026.07.16 08:20:21.884 *D* [comm               ] Incoming connection from <server-ip>
2026.07.16 08:20:21.884 *D* [comm               ] Connection from <server-ip> accepted
2026.07.16 08:20:21.884 *D* [comm.cs.4          ] Session registered (control=true, master=true, upgrade=true)
2026.07.16 08:20:21.884 *D* [comm.cs.4          ] Message dump:
  ** 000000 | 00 B6 50 20 00 00 00 10 00 00 00 00 00 00 00 00 | ..P ............
  ** code=0x00B6 (CMD_GET_NXCP_CAPS) version=5 flags=0x0020 id=0 size=16 numFields=0
  ** control message

2026.07.16 08:20:21.884 *D* [comm.cs.4          ] Received control message CMD_GET_NXCP_CAPS
2026.07.16 08:20:21.884 *D* [comm.cs.4          ] Using protocol version 5
2026.07.16 08:20:21.884 *D* [comm.cs.4          ] Sending message CMD_NXCP_CAPS (ID 0; size 16; uncompressed)
2026.07.16 08:20:21.884 *D* [comm.cs.4          ] Outgoing message dump:
  ** 000000 | 00 B7 50 20 00 00 00 10 00 00 00 00 05 00 00 00 | ..P ............
  ** code=0x00B7 (CMD_NXCP_CAPS) version=5 flags=0x0020 id=0 size=16 numFields=83886080
  ** control message

2026.07.16 08:20:21.884 *D* [comm.cs.4          ] Message dump:
  ** 000000 | 01 34 50 00 00 00 00 38 00 00 00 01 00 00 00 05 | .4P....8........
  ** 000010 | 00 00 00 97 03 01 00 01 00 00 02 17 03 01 00 01 | ................
  ** 000020 | 00 00 02 18 03 01 00 01 00 00 02 3A 03 01 00 01 | ...........:....
  ** 000030 | 00 00 03 12 03 01 00 01                         | ........
  ** code=0x0134 (CMD_SET_SERVER_CAPABILITIES) version=5 flags=0x0000 id=1 size=56 numFields=5
  ** 000000: [   151] INT16       1
  ** 000008: [   535] INT16       1
  ** 000010: [   536] INT16       1
  ** 000018: [   570] INT16       1
  ** 000020: [   786] INT16       1

2026.07.16 08:20:21.884 *D* [comm.cs.4          ] Received message CMD_SET_SERVER_CAPABILITIES (1)
2026.07.16 08:20:22.224 *D* [dc                 ] DataCollector: sleeping for 60 seconds
2026.07.16 08:20:47.229 *D* [comm.cs.1          ] Session disconnected by watchdog (timestamp = 110222679040, now = 110222799452)
2026.07.16 08:20:47.229 *D* [comm.cs.1          ] CommSession::disconnect()
2026.07.16 08:20:51.885 *D* [comm.cs.4          ] Communication channel closed by peer
2026.07.16 08:20:51.921 *D* [comm               ] Incoming connection from <server-ip>
2026.07.16 08:20:51.921 *D* [comm               ] Connection from <server-ip> accepted
2026.07.16 08:20:51.921 *D* [comm.cs.5          ] Session registered (control=true, master=true, upgrade=true)
2026.07.16 08:20:51.921 *D* [comm.cs.5          ] Message dump:
  ** 000000 | 00 B6 50 20 00 00 00 10 00 00 00 00 00 00 00 00 | ..P ............
  ** code=0x00B6 (CMD_GET_NXCP_CAPS) version=5 flags=0x0020 id=0 size=16 numFields=0
  ** control message

2026.07.16 08:20:51.921 *D* [comm.cs.5          ] Received control message CMD_GET_NXCP_CAPS
2026.07.16 08:20:51.921 *D* [comm.cs.5          ] Using protocol version 5
2026.07.16 08:20:51.921 *D* [comm.cs.5          ] Sending message CMD_NXCP_CAPS (ID 0; size 16; uncompressed)
2026.07.16 08:20:51.922 *D* [comm.cs.5          ] Outgoing message dump:
  ** 000000 | 00 B7 50 20 00 00 00 10 00 00 00 00 05 00 00 00 | ..P ............
  ** code=0x00B7 (CMD_NXCP_CAPS) version=5 flags=0x0020 id=0 size=16 numFields=83886080
  ** control message

2026.07.16 08:20:51.922 *D* [comm.cs.5          ] Message dump:
  ** 000000 | 01 34 50 00 00 00 00 38 00 00 00 01 00 00 00 05 | .4P....8........
  ** 000010 | 00 00 00 97 03 01 00 01 00 00 02 17 03 01 00 01 | ................
  ** 000020 | 00 00 02 18 03 01 00 01 00 00 02 3A 03 01 00 01 | ...........:....
  ** 000030 | 00 00 03 12 03 01 00 01                         | ........
  ** code=0x0134 (CMD_SET_SERVER_CAPABILITIES) version=5 flags=0x0000 id=1 size=56 numFields=5
  ** 000000: [   151] INT16       1
  ** 000008: [   535] INT16       1
  ** 000010: [   536] INT16       1
  ** 000018: [   570] INT16       1
  ** 000020: [   786] INT16       1

2026.07.16 08:20:51.922 *D* [comm.cs.5          ] Received message CMD_SET_SERVER_CAPABILITIES (1)
2026.07.16 08:20:52.229 *D* [comm.cs.2          ] Session disconnected by watchdog (timestamp = 110222679791, now = 110222804453)
2026.07.16 08:20:52.229 *D* [comm.cs.2          ] CommSession::disconnect()
2026.07.16 08:20:57.229 *D* [comm.cs.3          ] Session disconnected by watchdog (timestamp = 110222687458, now = 110222809453)
2026.07.16 08:20:57.230 *D* [comm.cs.3          ] CommSession::disconnect()
2026.07.16 08:21:21.922 *D* [comm.cs.5          ] Communication channel closed by peer
2026.07.16 08:21:22.224 *D* [dc                 ] DataCollector: sleeping for 60 seconds
2026.07.16 08:21:56.957 *D* [comm               ] Incoming connection from <server-ip>
2026.07.16 08:21:56.957 *D* [comm               ] Connection from <server-ip> accepted
2026.07.16 08:21:56.957 *D* [comm.cs.6          ] Session registered (control=true, master=true, upgrade=true)
Kind regards

Hi,

since upgrading to v6 one of my SQL-queries is slower than usual.
Similar queries are still fast like before the update.

I don't know why the DB should threat them differently.


Slow Query:
SELECT CONVERT(i.description, CHAR) 'metric', FLOOR(idata_timestamp/300000)*300000 'time', CONVERT(idata_value,DOUBLE) 'value'
-> FROM idata_1177 d
-> JOIN items i ON i.item_id = d.item_id
-> WHERE i.item_id IN (38416,38421,38422)
-> AND idata_timestamp BETWEEN <starttime> AND <endtime>
-> ORDER BY idata_timestamp;

describe idata_1177;
+-----------------+--------------+------+-----+---------+-------+
| Field           | Type         | Null | Key | Default | Extra |
+-----------------+--------------+------+-----+---------+-------+
| item_id         | int          | NO   | PRI | NULL    |       |
| idata_timestamp | bigint       | NO   | PRI | NULL    |       |
| idata_value     | varchar(255) | YES  |     | NULL    |       |
| raw_value       | varchar(255) | YES  |     | NULL    |       |
+-----------------+--------------+------+-----+---------+-------+


EXPLAIN SELECT CONVERT(i.description, CHAR) 'metric', FLOOR(idata_timestamp/300000)*300000 'time', CONVERT(idata_value,DOUBLE) 'value'
-> FROM idata_1177 d
-> JOIN items i ON i.item_id = d.item_id
-> WHERE i.item_id IN (38416,38421,38422)
-> AND idata_timestamp BETWEEN <starttime> AND <endtime>
-> ORDER BY idata_timestamp;
+----+-------------+-------+------------+-------+---------------+---------+---------+------------------+------+----------+----------------------------------------------+
| id | select_type | table | partitions | type  | possible_keys | key     | key_len | ref              | rows | filtered | Extra                                        |
+----+-------------+-------+------------+-------+---------------+---------+---------+------------------+------+----------+----------------------------------------------+
|  1 | SIMPLE      | i     | NULL       | range | PRIMARY       | PRIMARY | 4       | NULL             |    3 |   100.00 | Using where; Using temporary; Using filesort |
|  1 | SIMPLE      | d     | NULL       | ref   | PRIMARY       | PRIMARY | 4       | netxms.i.item_id | 1355 |    11.11 | Using where                                  |
+----+-------------+-------+------------+-------+---------------+---------+---------+------------------+------+----------+----------------------------------------------+
2 rows in set, 1 warning (0,00 sec)


EXPLAIN ANALYZE SELECT CONVERT(i.description, CHAR) 'metric', FLOOR(idata_timestamp/300000)*300000 'time', CONVERT(idata_value,DOUBLE) 'value' FROM idata_1177 d JOIN items i ON i.item_id = d.item_id WHERE i.item_id IN (38416,38421,38422) AND idata_timestamp BETWEEN <starttime> AND <endtime> ORDER BY idata_timestamp;
+--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| EXPLAIN |
+--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| -> Sort: d.idata_timestamp  (actual time=2041.314..2041.572 rows=4318 loops=1)
    -> Stream results  (cost=418.24 rows=452) (actual time=978.482..2039.624 rows=4318 loops=1)
        -> Nested loop inner join  (cost=418.24 rows=452) (actual time=978.464..2037.612 rows=4318 loops=1)
            -> Filter: (i.item_id in (38416,38421,38422))  (cost=3.63 rows=3) (actual time=0.086..0.144 rows=3 loops=1)
                -> Index range scan on i using PRIMARY over (item_id = 38416) OR (item_id = 38421) OR (item_id = 38422)  (cost=3.63 rows=3) (actual time=0.084..0.137 rows=3 loops=1)
            -> Filter: (d.idata_timestamp between 1776340969454 and 1776427369454)  (cost=7.70 rows=151) (actual time=678.666..679.068 rows=1439 loops=3)
                -> Index lookup on d using PRIMARY (item_id=i.item_id)  (cost=7.70 rows=1355) (actual time=0.046..659.711 rows=525672 loops=3)
 |
+--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
1 row in set (2,05 sec)


Fast Query:
SELECT CONVERT(i.description, CHAR) 'metric', FLOOR(idata_timestamp/300000)*300000 'time', CONVERT(idata_value,DOUBLE) 'value'
-> FROM idata_921 d
-> JOIN items i ON i.item_id = d.item_id
-> WHERE i.item_id IN (83253,83254)
-> AND idata_timestamp BETWEEN <starttime> AND <endtime>
-> ORDER BY idata_timestamp;

describe idata_921;
+-----------------+--------------+------+-----+---------+-------+
| Field           | Type         | Null | Key | Default | Extra |
+-----------------+--------------+------+-----+---------+-------+
| item_id         | int          | NO   | PRI | NULL    |       |
| idata_timestamp | bigint       | NO   | PRI | NULL    |       |
| idata_value     | varchar(255) | YES  |     | NULL    |       |
| raw_value       | varchar(255) | YES  |     | NULL    |       |
+-----------------+--------------+------+-----+---------+-------+


EXPLAIN SELECT CONVERT(i.description, CHAR) 'metric', FLOOR(idata_timestamp/300000)*300000 'time', CONVERT(idata_value,DOUBLE) 'value'
-> FROM idata_921 d
-> JOIN items i ON i.item_id = d.item_id
-> WHERE i.item_id IN (83253,83254)
-> AND idata_timestamp BETWEEN <starttime> AND <endtime>
-> ORDER BY idata_timestamp;
+----+-------------+-------+------------+--------+---------------+---------+---------+------------------+------+----------+-----------------------------+
| id | select_type | table | partitions | type   | possible_keys | key     | key_len | ref              | rows | filtered | Extra                       |
+----+-------------+-------+------------+--------+---------------+---------+---------+------------------+------+----------+-----------------------------+
|  1 | SIMPLE      | d     | NULL       | range  | PRIMARY       | PRIMARY | 12      | NULL             | 2880 |   100.00 | Using where; Using filesort |
|  1 | SIMPLE      | i     | NULL       | eq_ref | PRIMARY       | PRIMARY | 4       | netxms.d.item_id |    1 |   100.00 | NULL                        |
+----+-------------+-------+------------+--------+---------------+---------+---------+------------------+------+----------+-----------------------------+
2 rows in set, 1 warning (0,00 sec)


EXPLAIN ANALYZE SELECT CONVERT(i.description, CHAR) 'metric', FLOOR(idata_timestamp/300000)*300000 'time', CONVERT(idata_value,DOUBLE) 'value' FROM idata_921 d JOIN items i ON i.item_id = d.item_id WHERE i.item_id IN (83253,83254) AND idata_timestamp BETWEEN <starttime> AND <endtime> ORDER BY idata_timestamp;
+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| EXPLAIN |
+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| -> Nested loop inner join  (cost=3749.56 rows=2880) (actual time=1.607..5.474 rows=2880 loops=1)
    -> Sort: d.idata_timestamp  (cost=581.56 rows=2880) (actual time=1.563..1.708 rows=2880 loops=1)
        -> Filter: ((d.item_id in (83253,83254)) and (d.idata_timestamp between 1776340969454 and 1776427369454))  (cost=581.56 rows=2880) (actual time=0.021..1.171 rows=2880 loops=1)
            -> Index range scan on d using PRIMARY over (item_id = 83253 AND 1776340969454 <= idata_timestamp <= 1776427369454) OR (item_id = 83254 AND 1776340969454 <= idata_timestamp <= 1776427369454)  (cost=581.56 rows=2880) (actual time=0.018..0.876 rows=2880 loops=1)
    -> Single-row index lookup on i using PRIMARY (item_id=d.item_id)  (cost=1.00 rows=1) (actual time=0.001..0.001 rows=1 loops=2880)
 |
+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
1 row in set (0,01 sec)