NetXMS Support Forum

The Alarm looks like this:


Most of the time every thing looks good and fine:


The Values change to ERROR like this:


It goes up and down all the time.

--> The device (Lenovo host) definitely supports the OID
--> In my opinion it can be due to the following:
   - the device is currently unreachable but NetXMS hasn't worked that out yet
   - the device is having a temporary issue dealing with the request

Is there a possibility if there is a temporary problem with the communication, that NetXMS will wait until the communication is stabable?
Or that NetXMS tests the result for 3 or 5 times (polling() and take the only one which will work fine.

I hope anyone could help me.

Thank you so much
Rainer

oh no - this was not the reasen
The same Problem again :-(

My be that I found a reason for these problem.
In Instance Discovery I only used
"snmp = CreateSNMPTransport($node);"
And did not check of transport is ok.
Now I added these lines

snmp = CreateSNMPTransport($node);
if (snmp == null) {
  return null;
}

Di you think that the problem can be of the missin check if (snmp == null)?

Thank you
Rainer

Hello and thank you for the very much to have NetXMS.

I have a strange problem.
I watch my LENOVO Servers X3650 by SNMP
All the same servers, about 10, only some did not work fine.
Normaly all my Values are "green" and ok and all the communication with my servers is ok.
But sometimes (regulary) I get the message, that "SNMP requests changed to UNSUPPORTED" and all my Values get red!
Then it appears like the server has a failure.
And after a while all is working fine.
I am connected to my servers by VPN, but most os the work fine withoit these problem.
I have 2 servers in the same network as NetXMS Server and both have the described problem.

When I poll status, every thing is ok an returns for axample "Interface status retrieved from SNMP agent"
When I poll configuration the answer is ok "SNMP agent is active (version 3)"

Thank you for helping
Rainer

Hello Victor,

I have tried to "exclude from topolog" only 1 Router. But these did not work.
Then I built some zones. Now It seems to work pretty fine and no node will be deleted again.

Thank you very much
Rainer

Hello

I have found the reason, but cannot manage it.
I have 2 identical Networks 192.168.11.0/24
Router 1 at Customer Voelk has on interface X1 192.168.11.1/24
Router 2 at Customer Koelbl has on interface X5192.168.11.1/24
Both have same Adress and I cannot change it.

2020.01.09 17:43:56.175 *D* [poll.conf          ] Primary IP address 192.168.11.1 of node Voelk SonicWALL TZ-500 [1268] found on interface X5 of node Koelbl Service SonicWALL NSA 2650 [80201]
2020.01.09 17:43:56.175 *D* [poll.conf          ] Node Voelk SonicWALL TZ-500 [1268] is a duplicate of node Koelbl Service SonicWALL NSA 2650 [80201]
2020.01.09 17:43:56.175 *D* [poll.conf          ] Removing node Koelbl Service SonicWALL NSA 2650 [80201] as duplicate


How can I resolve this Problem?

Thank you
Rainer

Hello,

I found one of my problems.
When I configure ImportConfigurationOnStartup with "Only missing elements" (by default) and I delete Template "Windows" or "Generic UNIX" then it will come with next Boot, because these Templates belong to NetXMS and are not made by me.
I can change the value to "Never" and after reboot they will not come again.
Templates, which are made by me can be deleted at any time.

Thank you

But the problem, when I create a new node, the node will be deleted after 30 seconds, when I reboot NetXMS.
After reboot I can see the node in Management Console and after some seconds (about 30) the node is removed automatically.

Hello,

yes, this is ok - please answer at this forum

Thank you for helping
Rainer

Hello,
I want do delete 2 (old) Template Groups.
After reboot, the 2 groups are still available.
How can I delete theses groups permanent?

Thank you

---

I have a new problem and I think the reason is the same like above:
When I create a new node, the new node will work fine until I reboot the NetXMS Server.
After reboot the new created node is deletet.

it

Hello gdodd 
I am so so so happy that you solved the problem.
I realy like this product and use is it many times.
With this problem I was very frustrated and found no solution. I tried so many things..

No tested the solution (ImportConfigurationOnStartup set to 0). I can stop or restart the service and nothing get lost.
I also test to reboot the Server 3 times - no problem 

Thank you sooooo much.
Rainer

I lost so many things. All I have done last month is deleted after reboot.
Is there a possibility to make a force save of all the configuration.
Or export all the templates?

When I edit a template. All changes and new entries will be deleted after reboot

Hello,
when I do some changes or remove nodes from Templates, after reboot all changes are lost.
For example
(1)
I have a Template called Windows (old). This is an old template with an Automatic Apply Rules.
I delete all nodes from this template and disable the Automatic Apply Rule.
After reboot the Automatic Apply Rule for this Template is enabled and all nodes will be added.

(2)
I made changes in Data Collection Configuration. All works fine until reboot.
Alle changes which I made are back to old.


Hope you can help

Thanyk's a lot
Rainer

I have found a little mistake.
I forget the dot.
But the same result.

the script works fine - here the result:

phonalisa-callr
phonalisa-ctid
phonalisa-ctrld
phonalisa-dbsrv
phonalisa-ldapd
phonalisa-logd
phonalisa-msgd
phonalisa-voipd


*** FINISHED ***

Result: (null)

configuration like this:






this results in: