NetXMS Support Forum

Hi, could you please share your test scenario, also OS and debug logs if possible, etc? We have tried from your side and were not able to replicate this issue just yet.

Hi Alessio

We have raised this with the team and you can follow progress on https://track.radensolutions.com/issue/NX-2635

Thank you for your contribution!

Hi, we've created a ticket here https://track.radensolutions.com/issue/NX-2634, so you can also monitor progress on your request.

Hi, it seems you have upgraded client to version 5.0.8, but screenshot with version is from management console and version 5.0.6 is the last available. This module is being phased out, so please use client or web UI.

Hi, thank you for your feedback. Client should not be doing any requests to server when browsing objects in object tree. When client starts, it reads information about all objects from server and keeps cache of that in it's memory. When state of objects changes on the server, server sends updates to the client and client updates it's in-memory copy.
So first thing to check - if there's enough of free mem on PC where client is running, may be it starts swapping. Also to check - CPU load on the PC, may be java consumes a lot of CPU and this slows things down.

To check, may be client still requests something from the server and waits for it - on the server side it's possible to see client-related messages in log, lines look like this:

2024.11.05 13:12:25.297 *D* [client.session.0  ] Sending message CMD_REQUEST_COMPLETED (64 bytes)

you can do
debug client.* 6
this would show messages for all connected clients. In our example 0 in tag client.session.0 means that it's client session number 0. So you can do

debug client.session.0 6
and you will see messages in log which are related only to that specific client session.


On unrelated note, please check your server logs to see why so many SQL queries are failing.

Failed ......... 12131046

Hi, could you please also share 'show threads' outputs? One while delay is observed and one perhaps just before?

Hi, could you please share a screenshot of this?

Hi there, you can use mariadb driver as that would cover both mysql and mariadb deployments.

Hi there, first thing to check would be the driver and for mssql, you would need to use odbc.drr and create database manually. There are several forum threads for similar setups, one of them here - https://www.netxms.org/forum/general-support/installation-of-netxms-problems-connection-to-ms-sql-server/msg33054/#msg33054
Hope this helps!

Hi Saksham

You would need to set your side up as per exmaple and the functionality would work. SubAgent logwatch is a must here.

Hi Saksham

In your configuration examples, we note mix-ups between log synchronization and log watch functionalities, those are completely separate and have been such due to historical reasons and that is also reflected in documentation. Here is my LogWatch configuration

SubAgent = logwatch
[LOGWATCH]
ProcessOfflineEvents = true

I have created template "WINDOWS LOG", added Agent Policies where all Windows event IDs generate my custom event in Actions section. I stopped Agent, observed new Windows events generated in Event Viewer->Windows Logs->Security, for example, started up Agent and saw Windows backlog events processed and my custom events genearted for time span when Agent was down. Please try the above scenario from your side.

Hi, this is fixed in version 5.1 which should be available soon. 

We have replicated issue and team will check this further. After such mistake, you would need to manually remove incorrect entry from database table scheduled_tasks and server should be coming up again.
Thank you for your contribution.

Hi there, you would need to click on Edit mode button and Template column would become visible. Please see attached

Hi Saksham

This function should be explicitly enabled by setting ProcessOfflineEvents = true in LogWatch section. Please try and let us know if any further issues observed.