NetXMS Support Forum

Let me know if there is more information required.

Hi,

thanks for the fas reply. Please check the attached screenshots to see how I installed NetXMS, hardened permissions are enabled. I installed it to D:\Program Files\NetXMS, so I assume the logfiles should be there. I found a file named commons-daemon.2021-02-15.log which looks like the right one. Does this help?


[2021-02-15 08:57:57] [info]  [ 4068] Apache Commons Daemon procrun (1.2.4.0 64-bit) started.
[2021-02-15 08:57:57] [info]  [ 4068] Installing service 'nxreportd' name 'NetXMS Reporting Server'.
[2021-02-15 08:57:57] [error] [ 4068] The specified service already exists.
[2021-02-15 08:57:57] [error] [ 4068] Failed installing service 'nxreportd'.
[2021-02-15 08:57:57] [error] [ 4068] The specified service already exists.
[2021-02-15 08:57:57] [error] [ 4068] Apache Commons Daemon procrun failed with exit value: 8 (failed to install service).
[2021-02-15 08:57:57] [error] [ 4068] The specified service already exists.
[2021-02-15 08:57:57] [info]  [ 7524] Apache Commons Daemon procrun (1.2.4.0 64-bit) started.
[2021-02-15 08:57:57] [info]  [ 7524] Updating service...
[2021-02-15 08:57:57] [warn]  [ 7524] Failed to obtain service description
[2021-02-15 08:57:57] [info]  [ 7524] Updated service 'nxreportd'.
[2021-02-15 08:57:57] [info]  [ 7524] Finished updating service 'nxreportd'.
[2021-02-15 08:57:57] [info]  [ 7524] Apache Commons Daemon procrun finished.
[2021-02-15 08:57:57] [info]  [ 2120] Apache Commons Daemon procrun (1.2.4.0 64-bit) started.
[2021-02-15 08:57:57] [info]  [ 2120] Starting service 'nxreportd'...
[2021-02-15 08:57:57] [warn]  [ 2120] Failed to obtain service description
[2021-02-15 08:57:58] [error] [ 2120] apxServiceControl(): dwState(4) != dwCurrentState(1); dwWin32ExitCode = 0, dwWaitHint = 2000, dwServiceSpecificExitCode = 0
[2021-02-15 08:57:58] [error] [ 2120] Access is denied.
[2021-02-15 08:57:58] [error] [ 2120] apxServiceControl(): returning FALSE
[2021-02-15 08:57:58] [error] [ 2120] Access is denied.
[2021-02-15 08:57:58] [error] [ 2120] Failed to start service 'nxreportd'.
[2021-02-15 08:57:58] [error] [ 2120] Access is denied.
[2021-02-15 08:57:58] [info]  [ 2120] Finished starting service 'nxreportd', returning 0.
[2021-02-15 08:57:58] [error] [ 2120] Apache Commons Daemon procrun failed with exit value: 5 (failed to start service).
[2021-02-15 08:57:58] [error] [ 2120] Access is denied.
[2021-02-15 08:59:21] [info]  [ 6096] Apache Commons Daemon procrun (1.2.4.0 64-bit) started.
[2021-02-15 08:59:21] [info]  [ 6096] Running Service 'nxreportd'...
[2021-02-15 08:59:21] [info]  [ 5564] Starting service...
[2021-02-15 09:02:06] [info]  [ 5932] Apache Commons Daemon procrun (1.2.4.0 64-bit) started.
[2021-02-15 09:02:06] [info]  [ 5932] Running Service 'nxreportd'...
[2021-02-15 09:02:06] [info]  [ 6276] Starting service...
[2021-02-15 09:39:33] [info]  [ 9200] Apache Commons Daemon procrun (1.2.4.0 64-bit) started.
[2021-02-15 09:39:33] [info]  [ 9200] Installing service 'nxreportd' name 'NetXMS Reporting Server'.
[2021-02-15 09:39:34] [error] [ 9200] The specified service already exists.
[2021-02-15 09:39:34] [error] [ 9200] Failed installing service 'nxreportd'.
[2021-02-15 09:39:34] [error] [ 9200] The specified service already exists.
[2021-02-15 09:39:34] [error] [ 9200] Apache Commons Daemon procrun failed with exit value: 8 (failed to install service).
[2021-02-15 09:39:34] [error] [ 9200] The specified service already exists.
[2021-02-15 09:39:34] [info]  [ 4696] Apache Commons Daemon procrun (1.2.4.0 64-bit) started.
[2021-02-15 09:39:34] [info]  [ 4696] Updating service...
[2021-02-15 09:39:34] [warn]  [ 4696] Failed to obtain service description
[2021-02-15 09:39:34] [info]  [ 4696] Updated service 'nxreportd'.
[2021-02-15 09:39:34] [info]  [ 4696] Finished updating service 'nxreportd'.
[2021-02-15 09:39:34] [info]  [ 4696] Apache Commons Daemon procrun finished.
[2021-02-15 09:39:34] [info]  [ 8744] Apache Commons Daemon procrun (1.2.4.0 64-bit) started.
[2021-02-15 09:39:34] [info]  [ 8744] Starting service 'nxreportd'...
[2021-02-15 09:39:34] [warn]  [ 8744] Failed to obtain service description
[2021-02-15 09:39:35] [error] [ 8744] apxServiceControl(): dwState(4) != dwCurrentState(1); dwWin32ExitCode = 0, dwWaitHint = 2000, dwServiceSpecificExitCode = 0
[2021-02-15 09:39:35] [error] [ 8744] Access is denied.
[2021-02-15 09:39:35] [error] [ 8744] apxServiceControl(): returning FALSE
[2021-02-15 09:39:35] [error] [ 8744] Access is denied.
[2021-02-15 09:39:35] [error] [ 8744] Failed to start service 'nxreportd'.
[2021-02-15 09:39:35] [error] [ 8744] Access is denied.
[2021-02-15 09:39:35] [info]  [ 8744] Finished starting service 'nxreportd', returning 0.
[2021-02-15 09:39:35] [error] [ 8744] Apache Commons Daemon procrun failed with exit value: 5 (failed to start service).
[2021-02-15 09:39:35] [error] [ 8744] Access is denied.



Hello,

I installed the latest NetXMS version (Windows) together with the Reporting Service, but the Reporting Service refuses to start with the following error: System error 5 has occurred. Access is denied.

The service is running under a Local Service account (set by installer).

Is there a log where I can check for further details?

Best regards

Stefan

Hi,

the description of NetXMS3.8 shows "Improved reporting server". As I never was able to tget he reporting server running in our Windows environment, I wonder what this improvements are. Is there any explanation?

Best regards and thanks a lot for Your work

Stefan

Hi,

I use a lot of MS SQL server queries to monitor our environment. At the moment we us an SQL login to perfrom these queries. Our companies security rules recommend to disable SQL logins in MS SQL and this recommendation will become a rule soon.
Is there a way to use Windows Authentication for the NetXMS Agent to connect to MSSQL? If not, is this planned?

Hi,

my NetXMS console suddenly won't start anymore and gives me the error message:

---------------------------
Nxmc
---------------------------
Failed to load the JNI shared library "C:\Program Files (x86)\Zulu\zulu-8-jre\bin\client\jvm.dll".

---------------------------
OK   
---------------------------

The jvm.dll exists and is located at the shown path. Until Yesterday everytihong worked without problem.
Our company uses I the OpenJDK from Azul and I never had a problem with it. https://www.azul.com/downloads/zulu-community/

I reinstalled the Azul JRE but no change. A colleague who is using the same environment has no problems.

Is there some log to check that can help to find where the problem is, or is there the possibility to get some debug info?

Best regards

Stefan

Hi,

I've set the EventLogRetentionTime setting to 90 days, but when I view the eventlog I only see the last two days, with no filter applied.
When I filter for a specific source or event I see about 30 days. How can I get the whole history?

Thanks in advance

Stefan

Thank You, noe I understood the way it works. That was a good tip.

Best regards

Stefan

Thanks for Your reply, but it doesn't answer my question. I know that those are DCIs coming from template definitions, but where do the templates named like the server come from (the DCIs marked in the red box)? I don't find them in the templates. Looks like they are created automatically somehow.

Hello,

when I check the Data Collection Configuration on each of my monitored server I see DCIs from a template that's named like the servername.
These DCIs are alwas related to drive size. (see attached screenshot)
As the Operating System template also includes this information I find the useless, but I have no idea how to get rid of them.

It's running on Windows. Configuration Polling was a good tip.
With debug level 6 I now see

Requesting list "PDH.ObjectCounters("{7ed66c3b-fa9a-4610-98c5-2f85f23d17d8}")"
2020.12.14 16:52:10.140 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 16:52:10.140 *D* [comm.cs.4          ]


When I run the configuartion poll manually I see an error in the NetXMS Console output saying:


[14.12.2020 16:52:11]    Checking EtherNet/IP...
[14.12.2020 16:52:12]    Cannot get device identity via EtherNet/IP (CONNECT FAILED)


When I check "Disable usage of EtherNet/IP for all polls" in the Polling properties, the error is gone

Not sure if this is required for some other things.

Hello,

I have a recurring error message in all of my agents log files, which I have no idea where they come from.
They appear about every hour and fill the log. The agent itself seems to have no problem with it.
Sometimes an agent crashes, but I don't know if it related to this.
Core agent version: 3.5-125-g35c04417dd
I checked if there is a DCI that is polled only once per hour, but there is none.

Here is an example of a log file:

2020.12.14 03:52:18.609 *D* [comm.cs.1378       ] Server ID set to 2C03B84F800043D7
2020.12.14 04:32:11.128 *D* [comm.cs.1379       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 04:52:22.593 *D* [comm.cs.1380       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 04:52:23.681 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 04:52:23.687 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 04:52:23.901 *D* [comm.cs.1380       ] Server ID set to 2C03B84F800043D7
2020.12.14 05:45:13.180 *D* [comm.cs.1381       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 05:52:27.989 *D* [comm.cs.1382       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 05:52:28.871 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 05:52:28.875 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 05:52:29.051 *D* [comm.cs.1382       ] Server ID set to 2C03B84F800043D7
2020.12.14 06:52:33.360 *D* [comm.cs.1383       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 06:52:34.309 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 06:52:34.312 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 06:52:34.478 *D* [comm.cs.1383       ] Server ID set to 2C03B84F800043D7
2020.12.14 06:55:10.729 *D* [comm.cs.1384       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 07:30:54.759 *D* [notifications      ] Notification housekeeper thread started
2020.12.14 07:30:54.768 *D* [notifications      ] Notification housekeeper thread stopped
2020.12.14 07:42:11.388 *D* [comm.cs.1385       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 07:52:38.808 *D* [comm.cs.1386       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 07:52:39.569 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 07:52:39.576 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 07:52:39.768 *D* [comm.cs.1386       ] Server ID set to 2C03B84F800043D7
2020.12.14 08:25:11.134 *D* [comm.cs.1387       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 08:52:44.273 *D* [comm.cs.1388       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 08:52:45.217 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 08:52:45.225 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 08:52:45.493 *D* [comm.cs.1388       ] Server ID set to 2C03B84F800043D7
2020.12.14 09:25:10.951 *D* [comm.cs.1389       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 09:52:49.715 *D* [comm.cs.1390       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 09:52:50.195 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 09:52:50.199 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 09:52:50.400 *D* [comm.cs.1390       ] Server ID set to 2C03B84F800043D7
2020.12.14 09:55:10.474 *D* [comm.cs.1391       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 10:35:10.262 *D* [comm.cs.1392       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 10:52:55.012 *D* [comm.cs.1393       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes
2020.12.14 10:52:55.706 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 10:52:55.711 *W* [                   ] H_PdhObjectItems: PDH Error C0000BB8 in call to PdhEnumObjectItems (The specified object was not found on the computer.)
2020.12.14 10:52:55.987 *D* [comm.cs.1393       ] Server ID set to 2C03B84F800043D7
2020.12.14 10:55:25.283 *D* [comm.cs.1394       ] Server capabilities: IPv6: yes; bulk reconciliation: yes; compression: yes


I have this problem since a while now. I think it started with 3.1. It's the same problem as described here:
https://www.netxms.org/forum/general-support/some-internal-dcis-change-to-unsupported-after-upgrade-to-3-1-343/msg27721/#msg27721

Every day i get these alarms (see screenchot) and just terminate them. Disabling in template doesn't help, as they get recerated.

How can I avoid to get these alarms?

I use the latest NetXMS Version with SQL Server 2016.

Best regards

Stefan

Thank You, I'll try this.

Regards

Stefan

Hi,

I know this sounds strange, but let me explain why I need this.
We have some test servers we only need 2 to 3 times in  the year and we pay for them only when the are running on a hourly base.
It happens that we miss to shut down these servers which leads to unnecessary costs.
So what i need is:

- A daily alarm if the server is running
- No alarm if the node is down, like NetXMS is doing by default I think and I found no way to change this. I can't find what is fireing the "SYS_IF_DOWN" event.

Can someone give me a hint on ho to achieve this?

Best regards

Stefan