NetXMS Support Forum

Hi, Filipp. First thanks for reply my post. I attach a screenshot with the Telegram conf. Please, let me know if you need other kind of info.
Thanks in Advance.

Hi, Victor. First thank you for your time to reply this post. Second, I attach a text file with the log information related with Telegram channel. I hope this helps.
Any comment is welcome

My best
Jose

Hi, there. We are using NetXMC ver. 4.x  We decide to add a Telegram bot service into the netxmc server. But, It doesn't work. Beacuse an image worth than a thousand words. I Attach it

Sequential steps to config the Telegram bot

I created a Telgram bot
Add it into the Notification channels menu option.
Telegram configuration according with the netxmc online documentation
Testing the Telegram channel using the send notification option from the Tools menu
Notification to the Telegram bot has been enqueded. Then the Telegram configuration changed to error status on the Notification channels.

Any idea is welcome ! Thanks in advance.

Jose

Hi, Filipp. I got it. This Bug message appeared when I opened the Syslog parser window from the Configuration menu.

I hope this helps.

Hi, Filipp. First appreciate your time to reply my message. Second, I am going to monitor the nxmc console to get the Bug message, again.

Hi, there. I have the following bug on the NetXMS Management Console version 3.9.178

*** BUG ***
In pixman_region32_init_rect: Invalid rectangle passed
Set a breakpoint on '_pixman_log_error' to debug

Any idea how to fix it. Thanks in Advance.

Jose

Hi, Victor. Thank you for your  help. I attached the Deskstop Manage Console and netXMS  log files.

I hope these log files help

My best wishes

Jose

Hey there. I just upgraded netXMS server 3.7 Version 3.7.116 However it has the same problem found in the netXMS server 3.6 Connection with NetXMS server was lost. Press OK to close application. I attached a screenshot.

Any idea how to fix it?

Thanks in Advance

Jose

Hey, there. When I upgraded to NetXMS server 3.7 from NetXMS 3.6 the computer screen sent the following message:

Setting up netxms-agent:amd64 (3.7.116-1) ...
Setting up netxms-server:amd64 (3.7.116-1) ...
NetXMS Database Manager Version 3.7.116 Build 3.7-116-g133064d484 (UNICODE)

Upgrading database...
Database is locked

If you want to upgrade netXMS server succesfully, please type:

nxdbmgr unlock

Then

nxdbmgr upgrade

Finally

sudo systemctl start netxmsd

P.S. It works well with Desktop Managment tool 3.6 so far.

My best wishes

Jose

Hi, Filipp. I got it. Thanks !

Hi, there. We are running netXMS server version 3.6.300. When I use the Desktop Managment Tool in the right bottom section of the its main window appears the following message:

Objects are out of sync

What does it mean?

Do I need to do something on the Desktop Managment tool?

is it a Managment tool configuration issue?

Any comment is wellcome

Thanks in advance

Hi, Fillip. I followed your directions. Note: I had to put <ip address> instead our ip address for security reasons.

josemb@hpserver1:~$ nxadm -c "debug client.* 6"
Debug level for tag "client.*" set to 6

osemb@hpserver1:~$ tail -n 10 /var/log/netxmsd
2020.12.16 14:45:41.555 *D* [client.session.0   ] Sending compressed message CMD_OBJECT_UPDATE (560 bytes)
2020.12.16 14:45:41.556 *D* [client.session.0   ] Scheduling update for object <ip address> [23185]
2020.12.16 14:45:41.556 *D* [client.session.0   ] Scheduling update for object <ip address> [25341]
2020.12.16 14:45:41.556 *D* [client.session.0   ] Sending update for object <ip address> [23185]
2020.12.16 14:45:41.557 *D* [client.session.0   ] Sending compressed message CMD_OBJECT_UPDATE (584 bytes)
2020.12.16 14:45:41.557 *D* [client.session.0   ] Sending update for object <ip address> [25341]
2020.12.16 14:45:41.558 *D* [client.session.0   ] Sending compressed message CMD_OBJECT_UPDATE (584 bytes)
2020.12.16 14:45:41.620 *D* [client.session.0   ] Scheduling update for object <ip address> [33950]
2020.12.16 14:45:41.620 *D* [client.session.0   ] Sending update for object <ip address> [33950]
2020.12.16 14:45:41.623 *D* [client.session.0   ] Sending compressed message CMD_OBJECT_UPDATE (1448 bytes)

josemb@hpserver1:~$ nxadm -c "debug client.* -1"
Debug level for tag "client.*" set to default

Thanks in advance.

Hi, there. unexpected database error popup window. I attached it.

The popup windows has the following message:

"Cannot unlock user database: Request timed out"

Any idea how to fix database issue?

Thanks in advance

Hi, Filipp. First thanks for your help. Second, the Desktop Managment tool works fine until I want to open the Neighbors IP window of one our major network routers. Then the SWT software get freezed. After few seconds appeared a popup window with the following message: SWT is not responding. I attached a screenshot of it. I checked the netXMS server log out. I pasted the latest 10 lines of this file. I pasted the latest ten lines of the SWT log file, as well. Finally, the netXMS  server did not restart in that moment.

josemb@hpserver1:/var/log$ tail -n 10 netxmsd
2020.12.14 14:31:05.347 *E* [watchdog           ] Thread "Syncer Thread" does not respond to watchdog thread
2020.12.14 14:31:23.209 *I* [watchdog           ] Thread "Syncer Thread" returned to running state
2020.12.14 14:33:05.348 *E* [watchdog           ] Thread "Syncer Thread" does not respond to watchdog thread
2020.12.14 14:33:25.513 *I* [watchdog           ] Thread "Syncer Thread" returned to running state
2020.12.14 14:55:25.354 *E* [watchdog           ] Thread "Syncer Thread" does not respond to watchdog thread
2020.12.14 14:55:39.732 *I* [watchdog           ] Thread "Syncer Thread" returned to running state
2020.12.14 15:33:45.365 *E* [watchdog           ] Thread "Syncer Thread" does not respond to watchdog thread
2020.12.14 15:34:06.304 *I* [watchdog           ] Thread "Syncer Thread" returned to running state
2020.12.14 16:04:25.376 *E* [watchdog           ] Thread "Syncer Thread" does not respond to watchdog thread
2020.12.14 16:04:25.968 *I* [watchdog           ] Thread "Syncer Thread" returned to running state

########################

Desktop Manager tool log file

!MESSAGE Creating keepalive timer

!ENTRY org.netxms.ui.eclipse.console 1 0 2020-12-14 10:14:45.541
!MESSAGE Login job completed

!ENTRY org.netxms.ui.eclipse.alarmviewer 1 0 2020-12-14 10:17:45.105
!MESSAGE Skipping alarm tray popup creation - too many consecutive alarms

!ENTRY org.netxms.ui.eclipse.alarmviewer 1 0 2020-12-14 10:23:13.550
!MESSAGE Skipping alarm tray popup creation - too many consecutive alarms


I hope these help.

Best regards.

Jose

Hey, there. Unexpected communication error NetXMS Server Version 3.6.300. I attach a screenshot of the popup window.

Any idea how to fix this communication issue?

ping command output between netxms client and server:

icmp_seq=1 ttl=63 time=0.492 ms
icmp_seq=2 ttl=63 time=0.314 ms
icmp_seq=3 ttl=63 time=0.331 ms
icmp_seq=4 ttl=63 time=0.217 ms

Thanks in Advance