NetXMS Support Forum

Hi Victor

I just tested with IP address, that works! Thanks a lot for your help.

best regards
Dani

Has somebody an idea?

Thanks
Dani

Hi

I have an installation of NetXMS V2.1-M1 on Linux.
I'm not 100% sure, but I think the problem appeared with the update from V2.0.6. There is a local Postfix installation on the NetXMS server itself for relaying outgoing mails to mail server of Microsoft Exchange Online by TLS. In NetXMS server 'SMTPServer = localhost'. That worked fine in V2.0.6. But now no mails arrive at the Postfix server. I set DebugLevel of the NetXMS server to 6 and I see in the log:

"...EVENT SYS_SMTP_FAILURE [22]... Unable to resolve SMTP server name"

What I tried yet:

   
• send mail on command line on the NetXMS server (by nc or telnet) to the local Postfix server (same receipient, same sender) -> works
• searched for ingoing mails in Postfix logs -> no mails
• changed server conf value SMTPServer to '127.0.0.1' (so no name resolution necessairy) -> not working
• changed server conf value SMTPServer to FQDN of server -> not working

What can I do to further troubleshoot this? As we cannot get any mails from NetXMS now.

Thanks
Dani

edit: typos and precision

should I open a new thread in 'general support' section of the forum for the log parser policy problem?

Since update from NetXMS V2.0.6 on Windows nodes (Win2012R2) the only loaded subagent is WINNT.NSM. So no FileManager or Windows Performance Counters.
Our NetXMS agents get the basic config from server (Agent Configuration Manager) and the rest from existing AgentPolicy (in there is also the list of subagents to load).
I reinstalled AgentPolicy, in agent log (debug=6) I see the AgentPolicy is stored at "C:\Windows\system32\config\systemprofile\AppData\Local\nxagentd\config_ap".
Is this a new path for AgentConfigs, before it was "C:\Program Files\NetXMS\etc\nxagentd.conf.d"?

edit:
I changed in AgentConfigManager
"ConfigIncludeDir = ${ProgramFiles}\NetXMS\etc\nxagentd.conf.d" to
"ConfigIncludeDir = ${localappdata}\nxagentd\config_ap"

Are there other changes necessairy like this?

edit2:
to use LogParserPolicies, is there another path setting necessairy in the agent config file?

I have attachted the agent log (debug=6).

Thanks Alex. I didn't knew the new prerequisite. I will update the server to V8 this week.

edit: I switched to Oracle JRE 8 Update 101 and that fixed the problem, thanks Alex.

Thanks for all the new features and bug fixes! Especially thanks to Alex and Victor.
Update from V2.0.6 worked smoothly on Linux x64 from sources and agents on linux and windows x86 and x64.
More testing will be necessairy.

edit:
problem in web interface, .war-File copied to webapps dir, renamed to ROOT.war as usual, tomcat error:
"description The request resource is not available"

Does these users have read access rights on these nodes (not only on the map)?

Thanks gmonk63, maybe I will order an Edgerouter X and try it.

is it also running on Edgerouter X? It could be a very cheap solution for a remote NetXMS proxy. Ok Edgerouter Lite is also good priced 

I have a stack of 4 C3750E here with no problems in NetXMS, SNMPv3. If I can test something for you, please ask.

Hi

Output is:
10.101.0.0                               0x1ed4530 10.101.0.0/24 (VPN) [1869]
10.1.0.0                                 0x1aa3650 10.1.0.0/16 [3494]

The second subnet 10.1.0.0/16 with Object-ID 3131 is not in the output.

thanks
Dani

Victor

Have seen anything in my degug-log?

thanks
Dani

You are right, I use agent cache.
Thanks for fixing

Dani

are there some news? Maybe in V2.1?